Introducing Alert Assignment Groups in the Washington Release

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Have you seen this new property delivered in Washington? It introduces faster, standardized alert assignment group policies. This enables you to speed up and automate the assignment of Alerts which in turns enables:

1. Express List filtering and views based on Assignment Group
2. Faster Incident routing, because the alert already has the accurate assignment group populated on insert
3. Introduces the ability to roll out federated team access to manage alerts via the Alert Automation section

How It Works:

The Alert Assignment Group is determined by the evt_mgmt.alert_auto_assignment_field property value. This property allows administrators to set the assignment group based on specific alert fields. By editing the property value and the order of the comma-separated fields, administrators can customize the assignment process to suit their organization's unique needs.

Setting Up Alert Assignment Group Priority Order:

Setting up Alert Assignment Groups is a straightforward process. As an administrator, you can configure the assignment group by following these steps:

1. Access the Property: Navigate to the evt_mgmt.alert_auto_assignment_field property in your system settings.
2. Edit the Property Value: Define the assignment group based on the alert fields by specifying the order of the comma-separated fields.
3. Save the Changes: Once the property value is configured, save the changes to apply the new settings.

Ref from the SN Docs: Assigning alert assignment group precedence 

Example Configuration

For instance, if you want to assign alerts based on CI Managed By Group first, fallback to the CI Support Group, then fallback to Integration LaunchPad identified group you would configure the property like this:

cmdb_ci.managed_by_group,cmdb_ci.support_group,IntegrationGroup

This configuration ensures that alerts are assigned in order based on the values provided.

Conclusion

The Washington release's introduction of Alert Assignment Groups for Teams marks a significant advancement in adding value as alerts move into the  incident management workstream. By automating the alert assignment process, organizations can ensure that incidents are addressed promptly and efficiently. This new feature not only improves response times but also enhances the overall effectiveness of incident resolution and enables all the other features of the AIOps Experience.

Administrators now have the power to customize alert assignment priorities, tailoring the process to meet their organization's specific needs. With a standard order of execution process, you can reduce technical debt and focus on the exceptions.

Try it out!