We are pleased to announce the release of our latest major update in the field of AIOps. Our Yokohama update includes new features and enhancements aimed at transforming how organizations manage logs, support distributed teams, streamline alert correlation, and improve alert management processes.
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Introducing the new log integration experience
One of the key highlights of this release is the new experience for integrating logs in the integration launchpad. This exciting feature provides users with a guided experience similar to out-of-the-box integrations, making it easier and less dependent on subject matter experts to set up integrations for various log sources. The new guided experience also offers more opportunities to identify issues during setup, with background checks happening throughout the process.
Moreover, after setting up new log sources, users can now track the progression of new logs being streamed into ServiceNow with the streaming status timeline. This ensures a seamless and transparent integration process. Initially, specific log sources are supported by this new experience, with plans to introduce it to all supported log sources in the future.
Empowering Federated Teams with AIOps
In addition to the log integration enhancements, this release introduces Federated Teams, enabling distributed team-based operations in AIOps without the need for on-call scheduling, SLIs, or SLOs. With the new role of Event Team Operator, teams defined as user groups have a focused view in the service operations workspace for alerts, integrations, and automations managed by the team. Operators can now manage their own integrations, automations, and alerts independently, eliminating the reliance on event management admins for team-specific operations.
Automated alert correlation and network traffic analysis
Furthermore, a brand-new automated alert correlation type, known as the Network Traffic Based Alert Correlation, has been introduced. This innovative correlation type uses service candidate data from visibility to create alert groups, streamlining the alert management process. By leveraging existing data from service candidates, organizations can correlate their alerts to validate which service candidates should be promoted to actual service maps while reducing noise for operators.
Enhancing alert group simulation
With the addition of various automated correlation types and alert automations, it is crucial to simulate new alert grouping automations to ensure they behave as expected in production. In this release, we have updated the options for alert group simulation when defining new automations, allowing users to consider only the defined automation or all other grouping types, ensuring a smooth transition to production.
In conclusion, our latest AIOps release is set to improve the way organizations manage logs, empower distributed teams, streamline alert correlation, and enhance alert management processes. Stay tuned for more updates as we continue to innovate and optimize AIOps solutions for a seamless operational experience.
Thank you for being a part of this exciting journey with us!
