401 Unauthorized to access PAPI - Isilon array discovery

edosky
Tera Expert

‎04-23-2025 03:19 PM

Hi Everyone,

 

We are trying to discover Isilon devices but we are getting errors in the pattern, sample below 

 

HTTP request failed for credential with username: <username> - status: 401 - body: 
<html>
<head>
<title>401 Unauthorized to access PAPI.</title>
</head>

 
I did see this KB article Invalid username/password error during EMC Isilon discovery - Support and Troubleshooting which mentioned the needed credentials and access for the account and we were able to validate that the active directory account we are using is included on the group with the privileges below

  • ISI_PRIV_LOGIN_PAPI
  • ISI_PRIV_AUTH
  • ISI_PRIV_DEVICES
  • ISI_PRIV_NETWORK
  • ISI_PRIV_NFS
  • ISI_PRIV_SMARTPOOLS
  • ISI_PRIV_SMB

 

How will we able to check if the accounts have rest capabilities for isilon as mentioned below and what could still be the issue

 

  • "https://" + $host + ":8080/platform/3/cluster/config”
  • "https://" + $host + ":8080/platform/3/network/interfaces”
  • "https://" + $host_ip + ":8080/platform/3/cluster/nodes/”
  • “https://” + $host + ":8080/platform/3/zones”
  • "https://" + $host + ":8080/platform/3/network/pools”
  • "https://" + host_ip + ":8080/platform/3/cluster/nodes/”
  • "https://" + $host + ":8080/platform/3/storagepool/nodepools”
  • "https://" + $host + ":8080/platform/3/storagepool/storagepools”
  • "https://" + $host + ":8080/platform/3/protocols/nfs/exports”
  • "https://" + $host + ":8080/platform/3/protocols/smb/shares"
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5 REPLIES 5

midjoule
Kilo Sage

‎04-24-2025 08:20 AM

Hi @edosky 

 

It's fun that I face the exact same issue 1 day after you 😅

I'm in the process of verifying if the access is correctly granted, as per the KB article you provided. Thanks.

 

To check if the REST Access works correctly, you could either:

  • try to launch the different URLs in your browser and use the credentials you have been provided (basic auth),
  • see the logs of the discovery and identify where it fails, like here for me:

midjoule_0-1745507873151.png

If it still fails after all this, I would create a case and involve the ServiceNow support team.

Best regards

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shrutivsriv
Tera Contributor
In response to midjoule

‎05-28-2025 06:32 AM

Hi @midjoule @edosky 

I am facing the same error 401. Please let me know if one of you found a solution to this as I am also not able to discover Isilon storage arrays due to this error.

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AnkushD
Tera Contributor

‎08-06-2025 06:54 AM

Hi @midjoule 

 

Did you get any solution on this issue?

 

Thanks

AnkushD
Tera Contributor
In response to AnkushD

‎08-07-2025 06:37 AM

Hi @edosky 

 

Did you get any solution on this issue?

 

Thanks

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