ACC Agent automatic upgrade?? Or only manual??

Doci1
Kilo Sage

‎06-26-2024 02:51 AM

Hi, I cannot find the information regarding ACC Agent upgrade. Is it done, at some condition automatically? I only find steps for manual upgrade from ServiceNow instance.

 

We would like to prevent upgrading ACC Agent to new release notes. (from 3.3.1 to 3.5.5), eventhough instance is in Washington, becase new ACC Framework is requiring for custom plugins to add certs to local truststore. And I cannot find the info, if agents will upgrade automatically and therefore all custom plugins will fail.

 

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Yashsvi
Kilo Sage

‎06-26-2024 03:00 AM

Hi @Doci1,

please check below link:

https://www.servicenow.com/community/itom-forum/updating-the-acc-client/m-p/960344
Thank you, please make helpful if you accept the solution.