ACC Agents - custom plugin - certificate issue (new release)
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08-27-2024 03:46 AM
With new ACC Framework release 3.5.3 there is "Any custom certificates now need to be part of a truststore"
ServiceNow, basically at one point, disabled whole ACC Custom Plugin functionality, becase all plugins have to be installed in OS truststore.
We already have 30 different companies in SN instance with 2800+ agents deployed and now we have to manage how to deploy and import certs to all agents, what is worse that we have to create new cert for linux
(from doc: Prepare the self-signed certificate file as a Privacy Enhanced Mail (PEM) file (sorry I cannot attach links, otherwize it marks me as a spam)
So it means there will be two certs within the Plugin? One for Linux, second for Windows?
How is that possible that at one point, ServiceNow completely change the self-signed cert process?
Is it possible to switch this functionality off?
I mean without going to each ACC Agent and set in config.yml file? As the verification is by default enabled after installation and we cannot go to 2800+ agents and install certs to trust store.
Any ideas how you were deploying those certs and installing them?