acc.log is missing in Ubuntu device when installing ACC Agent

FriendlyDude
Tera Contributor

2 hours ago - last edited 2 hours ago

Hi All,

 

I am installing ACC agents for UNIX devices, and I was able to install for RedHat and OEL UNIX Devices. However, when I was trying to install the package and start the ACC service to Ubuntu UNIX Devices, it is saying that it is not able to find acc.log. I tried locating it in the directory path, but it is not there.

 

What I tried doing, but none worked are:

- I also tried reinstalling the package

- I tried manually creating the file

- I tried giving higher permission to the directory path

 

What possibly could be the cause of this issue, and how to resolve it?

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1 REPLY 1

Tanushree Maiti
Kilo Patron

an hour ago

Hi @FriendlyDude 

 

Could you clear the cache and try again as per KB : KB1182043 [ACC] How to clear the Cache on Agent Client Collector 

 

If still not working. Validate the installation steps.

 

Also check this post : ACC Agent Unable to Collect Host Data in Linux 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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