Hi All,
We are using the out-of-box CI identifier ‘Hardware Rule’ on the cmdb_ci_hardware table. The priority 1 identifier entry is product_instance_id, and priority 2 is cmdb_serial_number, with criteria based on serial number and serial number type. For a single CI, there can be multiple records in cmdb_serial_number with different types (bios, uuid etc). Since we have multiple discovery sources, does the identification process require a match with just one entry in cmdb_serial_number, or must all serial number types match for the CI to be identified?
We are seeing duplicate CIs for computers. Can we verify how different discovery sources are processing data against the identification rules? Additionally, how can we check what information each discovery source is returning for the serial number?
Thanks!
