ACC V error whiling collecting host data

[NarsimhaMurty1]

Hello,

I have installed ACCV agent on my personal laptop getting below error after click "Collect Host data" button
ACC-2503 - Fatal error

[SK Chand Basha]

Hi @NarsimhaMurty1 

Review the agent logs if it has no errors.

Is ECC queue record processed? If it processed try with script BG

// In the following line, place the sys_id of the ecc_queue input
var payloadSysID = ""; 
var eccRecord = new GlideRecord('ecc_queue'); 
eccRecord.get(payloadSysID); 
var ANH = new AgentNowHandler(); ANH.processEccRecord(eccRecord);

 Mark it Helpful and Accept Solution!! If this helps you to understand.

[Shivalika]

Hello @NarsimhaMurty1 

The ACC-2503 Fatal Error in ServiceNow's Agent Client Collector (ACCV) typically occurs when there is a problem with data collection. Based on the screenshot, the error happens during endpoint discovery while collecting host data.

Possible Causes & Fixes

1. Permissions Issue

Ensure that the ACCV agent has the required permissions to execute discovery on your laptop.

-- Try running the agent as an administrator:

-- Open Command Prompt as Administrator.

Navigate to the ACCV installation directory and manually start the agent:

2)Check for any firewalls or any security blocker 

Check Windows Defender, McAfee, or any other security software logs and create an exception for the ACCV agent.

3)Check ACCV logs files or Agent logs . Try re-installing ACCV if none of the above options work.

[Shivalika]

Hello @NarsimhaMurty1 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway, so that it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE

ISQCY

[Abdul Parveez]

did you get this resolved @NarsimhaMurty1