ACC-V for Windows 10 Professional

[claudio_palmeri]

Hi Community,

My organisation is looking to implement ITOM and ACC-V in our environment.

Looking at the ServiceNow documentation, it appears that ACC-V support Windows 10 Enterprise, but not Professional. Source: https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/agent-client-coll...

Is this actually accurate, or is it more a case of ServiceNow looking to remove support from older version of operating systems?

We are on Vancouver.

Thank you!

[AJ-TechTrek]

Hi @claudio_palmeri ,

Its accurate as its mentioned on ServiceNow Documentation, which is source of truth for us.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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[claudio_palmeri]

Thank you for the reply, Ajay, but the response is not helpful.

I can read the documentation, but what I am after is real life experience.

[pratik0306 · Accepted solution]

Hi @claudio_palmeri 

we had some POCs recently for Laptops and i can see that Pro version worked without any issue. You can try the same approach and then go for all the scoped systems.

[claudio_palmeri]

Thank you @pratik0306. We ended up doing the same and we can see Windows 10 devices without any issues.

Out of curiosity, were you able to bring in the Service Pack number? I will raise a separate thread for it, but worth asking while you're here 🙂