Accidentally deleted a catalog item

[dp11]

Hi,

I accidentally deleted a catalog item, which I was supposed to modify, in our Development instance. The item is present in Test instance though.

Is there a possibility of copying only this item from Test to Dev?

Thanks,

Deb

[Brad Tilton · Accepted solution]

You can try to restore the deleted record first:

Restoring Deleted Records - ServiceNow Wiki

Restoring Deleted Records and References - ServiceNow Wiki

You can also move records between instances via XML import/export.

Exporting and Importing XML Files - ServiceNow Wiki

[Pradeep Sharma]

No Problem

There are two ways to handle this

One is you can go to system Application->Deleted applications files->select the record and click on "Restore deleted record"

The other way is you can export the catalog item XML from form header and then import the same in your maintain items.(While doing this you have to activate the Elevated privilege).

Kindly let me know if you have any questions.

Please mark answer as correct if this answers your question.

Thanks,

Pradeep Sharma

[dp11]

Hi,

Thanks a lot for your suggestions. I restored the record but it didn't restore the variables, catalog UI policies etc.

I guess there is no way to restore those now?

Thanks,

Deb

[Brad Tilton]

They may still exist, but the references were wiped out when you deleted the item. You can go through and find them and add back the reference to the item, or you could go to your test instance and export them to xml and import them into your dev instance.