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AWS SNS subscription

Hello I am having problems with subscribing to an SNS topic from ServiceNow, the subscription is being listed in ServiceNow but the "Subscription URL" is showing as undefined, so we are unable to subscribe to it. these are the steps I have followed: ...

IP based discovery for Oracle Cloud Pre-requisites

Hi All,We tried discovering Pluggable Databases hosted in OCI and got response from HI team that there is no OOB pattern to discover them through CLoud based discovery. Is it possible to discover them through IP based Discovery? We have few PDB's in ...

Suvetha S by Tera Contributor
  • 292 Views
  • 1 replies
  • 1 helpfuls

change the AVI LoadBalancer pool CI name

Hi Team, I have a requirement for AVI LoadBalancer pool CIs to follow a Naming convention: "Tenant\LB pool@AVI cluster" so that it is clear based on the CI name which load balance the pool belongs to.Example: abcd-107\adbcd-prod-pool@avi-mgmt-de-bhoC...

Translation of configuration items

Hi all, I need to Translate the configuration item application(CMDB_CI_Appl) values listing in the servicenow portal with Dutch and French.  

mossesS by Mega Contributor
  • 349 Views
  • 1 replies
  • 0 helpfuls

Resolved! Discovery completed activities explanation

Can someone please explain what these Discovery activities Mean:   Empty Active  Active, couldn't classify , no WMI Active, couldn't classify Active, Windows Cluster VIP  Alive, not active, not classified  Classified  Classified, couldn't ide...

Eitan_B by Tera Expert
  • 5118 Views
  • 7 replies
  • 15 helpfuls

Resolved! Windows credential issue

Hello All, I'm new in ITOM. Please understand my stupid quistion. I'm trying to discover Windows Servers by Windows MID server.I made Win credential but it doesn't work. I already disabled firewall both MID server and Win host.And also test RDP conne...

Hank Woo by Tera Guru
  • 1067 Views
  • 9 replies
  • 1 helpfuls

How to download List view into excel

I need help to provide a button on top right corner to download list view as excel.I know i can go with export from list cloumn but i need a button. Thanks   

skylarj by Kilo Contributor
  • 1441 Views
  • 2 replies
  • 1 helpfuls

Location of CI

How to find the location of CIs in Discovery process and CMDB of Washington DC version on servicenow platform ?

Shenbagam by Tera Contributor
  • 791 Views
  • 4 replies
  • 0 helpfuls

Service-Now is slow for only one user

Hello All,  Service-Now seems to be very slow for one particular user and for all the others it is working fine. Not sure what might be the reason. He is having same filters as his team members but for all his tem-members it works fine. When try impe...

jai123 by Kilo Explorer
  • 7313 Views
  • 14 replies
  • 1 helpfuls

Securing MID Server - Agent Client Collector agents (TLS) (Utah)

Our mid server was initially configured with a MID Web Server endpoint that uses a non-standard port for communication (8081). We also deployed the agent client collector to a few hosts, and were able to communicate with this clients without issue. I...

rfsnowman by Tera Contributor
  • 2240 Views
  • 2 replies
  • 1 helpfuls

Discovery capability for a hybrid VMWare Cloud on AWS (SDDC)?

We have recently started leveraging VMware Cloud on AWS for our Software Defined Data Center environment.  We normally leverage Discovery to discovery the VMWare vCenter details and it works great.  However we are not able to complete the discovery p...

phil50 by Tera Contributor
  • 2000 Views
  • 6 replies
  • 1 helpfuls