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Resolved! Setting References to none CIs in a Discovery Pattern

Hi, I tried to create an discovery pattern for a network device. I read in a display value of the firmware_manufacturer via SNMP Query. With this name I will set a reference to core_company in CI. If I write the display value in the field via pattern...

Service Operations Workspace - Service Dashboard

Has anyone had issues with services on the service dashboard turning red when there are no open alerts for it? We have seen this several times but it always clears up before we can get on a call with support.  So, I am wondering if anyone else has ha...

dondandrea by Tera Contributor
  • 739 Views
  • 2 replies
  • 0 helpfuls

Resolved! Failed Exploring CI Pattern in Discovery

Hello all, ***DISCLAIMER*** I am truly willing to learn not just asking for a quick fix We implemented Discovery a few months back and brought CIs into our CMDB. However, in attempt to implement service mapping I found the following errors in the dis...

Tag-based Traversal Rule usage

My Question is around the use is Traversal Rules in Tag-based Service Mapping. The maps we are building seem really flat. I have created one that related the DB to DB Clusters, but the other CIs in the map will not relate based on custom rules. Do yo...

Certificate Discovery - Multiple Certs in Payload issue

Hi, I have Certificate Inventory and Management v3.0.6. installed, but we found this issue:- The certs are discovered on a specific port (let's say 4 certs).- The payload has the multiple Certificates with different Subject, Issuer, etc.- The Certifi...

Canjura by Tera Expert
  • 423 Views
  • 1 replies
  • 0 helpfuls

Preventing CIs in certain classes from being created

I am working on a request to limit the number of CIs in the CMDB. Today, when discovery runs, it will discover (for example) an IP Router CI, along with its Network Adapters. The request I received is to prevent instances of cmdb_ci_network_adapter f...

Resolved! How many custom CI - Classes are included on standard License ITSM

Dear All,  We know there is small amount of custom tables on ServiceNow included on ITSM license, after that limit you need a extra license (Now Platform?). But when we think on CMDB and our custom CI types we realize that perhaps need to create many...

MiquelIsidV by Tera Contributor
  • 1388 Views
  • 5 replies
  • 1 helpfuls