Accidentally deleted a catalog item

[dp11]

Hi,

I accidentally deleted a catalog item, which I was supposed to modify, in our Development instance. The item is present in Test instance though.

Is there a possibility of copying only this item from Test to Dev?

Thanks,

Deb

[TSP666]

I just had the same issue, the easiest way I found to recover was:

1. Create a local update set on your test system
2. Make a copy of the request (open request and click on copy button)
3. Move and load the update set in Production
4. If necessary deactivate the current bad request (active=false) + rename it
5. Rename the copied request "Copy of xxxx) to the good request name.

The update set will also include copies of all the UI Policies / scripts related to the request.

[makoto3]

London instance
System Definition > Deleted Records > select the record and click on "Undelete With Related"

[makoto3]

Restore a deleted record and reference
https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/table_administration/task/t_RestoreADeletedRecordAndRef.html

Restore a deleted record and reference
1.Navigate to System Definition > Deleted Records.
2.Open a deleted record that you want to restore.
3.In the Audit Deleted Record form, select Restore Record and References under Related Links.
4.Click Restore deleted record.