Active, couldn't classify

[johntvo]

I'm getting Active, couldn't classify on a laptop I know thats on the network. I can ping it and its on our network. But discovery can't seem to find it. Any help would be appreciated.

[tony_fugere]

"Active, couldn't classify" usually means that Ping is successful, but connection or authentication failed on WMI (presuming it is a Windows Laptop) or which ever protocol was attempted.

Take a look at the DETAILS link on that Device and see if it is a connection issue or authentication.

I used the word "usually" because it could be a case where classification actually failed because the laptop did not match any of the CI CLASSIFICATIONs defined in the system. This is unlikely with a Windows laptop, but possible.

[Imatiaz]

Hi, This means SNMP credentials are incorrect.

[chuckm]

Community article might be helpful:  I am getting this error Active Couldn't Classify

[Akshatha Ballal]

Hi,

"Active, couldn't classify" error usually means the credentials are not correct/appropriate ports are not opened. I would suggest checking if the correct ports are opened from your MID server to the device and then validating the credentials(Windows/SSH) before attempting the discovery. Go to credentials- windows- select the appropriate credential for the server-keep the port 135 or change it to 5985(customer specific) and test it. If it is validated, you don't generally encounter any error in discovery. Same for Linux server/laptop with SSH credential for port 22.

Regards,

Akshatha