Hi, can someone pls help me on below issue. I am getting below error- "Service mapping- The system failed to create an inclusion connection from CI (type:cmdb_ci_app_server_websphere). There is a containment rule for this CI type and a pattern whic...
Has anyone successfully implemented Event Based Discovery with Azure? If so, did you Create custom code? Did you drive the events from work done in Azure or ServiceNow? Did you give Azure roles to ServiceNow to connect to the Azure cloud to perform ...
We have a CSM module and recently implementing integrations with monitoring tools by leveraging event management. We would like to understand whether incident should be created from an alert or customer case. What is the best practice?
We're using Discovery to populate our CMDB but also doing some importing of data. As a result we've determined a data dictionary for IT is necessary and the original Ask is to locate the attributes and values (variables) for what we've built to date....
Can we discover any IP enabled device - like IoT devices, CCTV etc using ServiceNow Discovery.
I want to link both the events to same alert if the node/instance is same for the events generated in last 2 hours. How I can configure event rule for this definition?
Hi All, We are implementing cloud discovery for AWS, Azure & Google Cloud. I need help regarding the initial set up and configuration details1. Through cloud based discovery , we need service account to be setup and each cloud provider has its own ...
Hi All, I am using Robust Transform Map to integrate ServiceNow with Intune. Now the requirement is that based on some specific condition Intune will be able to create/update data in ServiceNow(Need to gliderecord the cmdb table to check these condit...
Hi Community, we are trying to get Discovery set up with JEA. However, we can't get the custom certs generated by/for our internal CA to work. We started with the suggested start configuration and the self-signed cert, which worked right away. Howeve...
on TokyoWe doubled checked account permissions, they are good. We doubled checked all ports, nothing is dropped but the scans to all of the window servers are very, very slow. like 8+ minutes to just scan one server. The CI is created but in the logs...
We are on San Diego patch9 and have several vCenter Event Collectors. These start and stay up for a couple of weeks, but then go down and can't be restarted. Even recreating the event collectors doesn't help. We get this error back when they fail to ...
Hello I've been asked to map out the following from our CSDM deployment Business Service -> Business Service Offering -> Application Service I've tried to use CMDB Query Builder which works perfectly for business service offering -> application servi...
Hi there,currently, we have Inbound Email Actions (System Policy | Email | Inbound Email Actions) called "Create Incident", so new Incident is getting created when email sent to company_name@service-now.com is received. We would switch to another sys...
Hello folks. I have implemented SCCM Integration and computer data is flowing appropriately into the instance. But i am unable to discover Disk Space values. I can also view the records are processed by the transforms but they are not getting updated...
When I update a software installed on CI(eg. server) and run discovery, the installed software tab shows the updated version info of the software. How can I views the previously installed version history of a CI?
