I need to do as noted in the following: http://wiki.service-now.com/index.php?title=Update_multiple_records_simultaneously ...but I need to set the fields I'm changing from having a value to being undefined or null. In Remedy I would use $NULL$ with ...
We have the hardware_status field exposed on the cmdb_ci_server form. Every time Discovery runs it sets the field to "installed" I am trying to understand where in the process that happens. I don't see it in the corresponding pattern nor I see any...
Hi Team ,I have a reference field in CIs called "business_unit" and i have created a new reference field on Discovery schedule for called "u_b_unit". The requirement is to pass this schedule field value to CI record via discovery . I have referred th...
Hello all, I've extended a windows os - servers pattern to pull the InstallDate from a server; I'm not using a custom field but using the ootb install_date field that is avaiable on the form. I've managed to get part of it working but my install_date...
Hi All, I have created SSH private key credential for Discovery .SSH private key credential are working fine with User name and Password. But when I give User name and Private key only ,I am getting authentication failure message .We are using same p...
Hi, can someone pls help me on below issue. I am getting below error- "Service mapping- The system failed to create an inclusion connection from CI (type:cmdb_ci_app_server_websphere). There is a containment rule for this CI type and a pattern whic...
Has anyone successfully implemented Event Based Discovery with Azure? If so, did you Create custom code? Did you drive the events from work done in Azure or ServiceNow? Did you give Azure roles to ServiceNow to connect to the Azure cloud to perform ...
We have a CSM module and recently implementing integrations with monitoring tools by leveraging event management. We would like to understand whether incident should be created from an alert or customer case. What is the best practice?
Can we discover any IP enabled device - like IoT devices, CCTV etc using ServiceNow Discovery.
Hi All, I am using Robust Transform Map to integrate ServiceNow with Intune. Now the requirement is that based on some specific condition Intune will be able to create/update data in ServiceNow(Need to gliderecord the cmdb table to check these condit...
Hi Community, we are trying to get Discovery set up with JEA. However, we can't get the custom certs generated by/for our internal CA to work. We started with the suggested start configuration and the self-signed cert, which worked right away. Howeve...
on TokyoWe doubled checked account permissions, they are good. We doubled checked all ports, nothing is dropped but the scans to all of the window servers are very, very slow. like 8+ minutes to just scan one server. The CI is created but in the logs...
Hello I've been asked to map out the following from our CSDM deployment Business Service -> Business Service Offering -> Application Service I've tried to use CMDB Query Builder which works perfectly for business service offering -> application servi...
When I update a software installed on CI(eg. server) and run discovery, the installed software tab shows the updated version info of the software. How can I views the previously installed version history of a CI?
Hello Community, We have Dynatrace set up in our env via Event mgmt push connector (OOB). We were exploring to get SGO -Observability as well. However wanted to understand what would be the prime use of getting SGO? If we get our Dynatrace connector ...