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Resolved! AWS Credentials from External Credential Store

Hello All, I am working on implementing the external credential store JAR file. I have it working for windows and linux username and password and private key authorization. I am also trying to implement AWS credentials using the JAR file however I am...

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Colin C1 by Kilo Contributor
  • 2442 Views
  • 6 replies
  • 3 helpfuls

Resolved! How to store the results of a GlideRecord in array

Hi,  I am trying to execute this script in the background.  var order=new GlideRecord('sc_cat_item');                                 order.addQuery('category.title','Computer & Telephony');                                 order.addQuery('active',tru...

adityasaraf by Kilo Contributor
  • 29977 Views
  • 2 replies
  • 10 helpfuls

Custom Pattern: Missing Relationship

Hi All,  Need your kind inputs/suggestions. I have created a custom pattern for the "PDU" device by referring to Mr.Doug Video. I am able to  discover the PDU CIs with my custom pattern but the relationship is missing in the CI.  As per Doug Video, w...

Anitha17 by Tera Contributor
  • 1011 Views
  • 3 replies
  • 1 helpfuls

Update multiple records simultaneously setting fields to null

I need to do as noted in the following: http://wiki.service-now.com/index.php?title=Update_multiple_records_simultaneously ...but I need to set the fields I'm changing from having a value to being undefined or null. In Remedy I would use $NULL$ with ...

by  
  • 2530 Views
  • 5 replies
  • 3 helpfuls

Resolved! How does Discovery sets the hardware_status field on a Server CI

We have the hardware_status field exposed on the cmdb_ci_server form.  Every time Discovery runs it sets the field to "installed"  I am trying to understand where in the process that happens.  I don't see it in the corresponding pattern nor I see any...

chaluisant by Tera Expert
  • 1160 Views
  • 3 replies
  • 1 helpfuls

Authentication failure with SSH private Key credential

Hi All, I have created SSH private key credential for Discovery .SSH private key credential are working fine with User name and Password. But when I give User name and Private key only ,I am getting authentication failure message .We are using same p...

_bhishek by Tera Guru
  • 4032 Views
  • 4 replies
  • 2 helpfuls

The system failed to created an inclusion connection

Hi, can someone pls help me on below issue. I am getting below error-   "Service mapping- The system failed to create an inclusion connection from CI (type:cmdb_ci_app_server_websphere). There is a containment rule for this CI type and a pattern whic...

Azure event based discovery

Has anyone successfully implemented Event Based Discovery with Azure?  If so, did you Create custom code? Did you drive the events from work done in Azure or ServiceNow? Did you give Azure roles to ServiceNow to connect to the Azure cloud to perform ...

Should we create incident or case from an alert in event management?

We have a CSM module and recently implementing integrations with monitoring tools by leveraging event management. We would like to understand whether incident should be created from an alert or customer case. What is the best practice?

Community Alums by Community Alums  
  • 1649 Views
  • 3 replies
  • 0 helpfuls

CMDB attributes

We're using Discovery to populate our CMDB but also doing some importing of data. As a result we've determined a data dictionary for IT is necessary and the original Ask is to locate the attributes and values (variables) for what we've built to date....

DonDenton by Tera Contributor
  • 1219 Views
  • 3 replies
  • 0 helpfuls

IoT device Discovery

Can we discover any IP enabled device - like IoT devices, CCTV etc using ServiceNow Discovery.

Suggy by Giga Sage
  • 2612 Views
  • 4 replies
  • 2 helpfuls