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Resolved! What is the difference between Alert state open or reopen?

Ok, I thought I knew this, but now I'm not so sure...What is the difference betweenstate: openstate: reopenI thought it was "new" alerts got state open as long as it was an active event/incident, and reopen whenever a closed alert got opened again.. ...

HenrikJutterst_0-1673622004915.png HenrikJutterst_1-1673622075144.png

Certificate Management - unable to discover Sectigo CA

Hi everyone. We are having issues trying to connect to our Sectigo CA, for external certificate discovery. While ServiceNow credentials form requires "authentication key", "password" and "customerUri", (details here), Sectigo says (details here) any ...

Exception occurred while executing operation Cloud REST Query. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: com.snc.sw.exception.CommandFailureException: Failed to execute cloud request. Reason: SSLHandsh

Hi, Am trying to do the cloud discovery, but not sure why am getting the below error. ============= Exception occurred while executing operation Cloud REST Query. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILU...

RamSagar by Tera Guru
  • 6185 Views
  • 5 replies
  • 0 helpfuls

Arista Discovery: Questions regarding the implementation

Hello everyone, I have around 200 Arista IP switches that my client wants to start discovering as soon as possible. First thing, credentials need to be set up. So I am trying to understand how it can be achieved. Do I need access to management consol...

Komal39 by Tera Contributor
  • 1036 Views
  • 1 replies
  • 0 helpfuls

Discovery SNMP Confusion: Linux Server Versus Intermec Printer

I am running discovery on Helsinki.During discovery, I encounter numerous Linux Servers where the SSH Authentication fails because of invalid credentials (it is a large diverse somewhat decentralized environment with multiple IT Departments).Classifi...

andrewmccabe by Giga Contributor
  • 1950 Views
  • 13 replies
  • 1 helpfuls

How is AIOps machine learning done?

Hello,We have found AIOps to be instrumental in the automatic remediation of alerts and probable root cause analysis. So my question is, which data does AIOps analyze and machine learn?For example,- the huge amount of data collected so far by Service...

Saeka by Kilo Sage
  • 1422 Views
  • 3 replies
  • 0 helpfuls

Resolved! Network SNMP Discovery

Hello,  A Question from my Network Discovery issue. Let's say on an IP 10.0.0.1, I had a Cisco 2950 48P Switch configured. Now this is spare and I am configuring a new Cisco 9200 48 P with same IP and same name. Why discovery does not create a new CI...

Vishal42 by Tera Contributor
  • 2198 Views
  • 12 replies
  • 7 helpfuls

Making a "dot-walked" field mandatory in a form

Hi,imagine I am in a form an table A and have another table B that is referenced via a field on A. I have customized the form to have fields A1..An on it. I also have A.B1 and A.B2 on it. A.B1 beeing a checkbox. Now I need to achieve that A.B2 is mad...

ctu1 by Giga Expert
  • 1332 Views
  • 3 replies
  • 0 helpfuls

Resolved! Dynamic CI Group and Impact Assessment

Team, We know that Dynamic CI group is a new concept, it has benefits and limitations. My question is if we have an application service built by Dynamic CI Group, will it provide us any help in Event Management. Logically I don't see any logic to use...

Cameron13 by Tera Contributor
  • 1242 Views
  • 4 replies
  • 0 helpfuls

Discover IP Camera and Voice Equipment Configuration Items

Hi,Can someone guide me through on how to discover IP Camera and Voice Equipment classes using ServiceNow Discovery?Are there any other methods available apart from ServiceNow Discovery? Request for guidance here and any document to understand and le...