Add a static attachment to an email that is sent upon creation of a case.

[bigbacon]

I know this question has been asked here: 

Solved: Using Flow Designer, add attachment to Send Email ... - ServiceNow Community

but I'm wondering if there is an easier more out of the box solution to have an attachment thats always added to a canned email notification that is sent when a case is created. 

it wouldn't be a dynamic attachment, so nothing that was added to the case by the user. 

[bigbacon]

I'm still confused on step 1 here. Why would I add a file to system properties?

[Ankur Bawiskar]

@bigbacon 

because the file has to be stored in some record so that it gets added to sys_attachment without which you cannot attach in email.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bigbacon]

One other question is, with the BR is it possible to pull values from the case that kicked off the email send?

Right now, the requirement is to attach a file to a notification for a specific type of form submission but the table that is used for that submission is also shared with other service forms so we need to be able to know which service actually created the record and kicked off the notification.

[Ankur Bawiskar]

@bigbacon 

in the business rule you know the case sysId

Query case table with this and determine if file needs to be attached or not

var caseSysId = current.instance; // this gives the case record

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bigbacon]

perfect thank you!