Add a static attachment to an email that is sent upon creation of a case.

[bigbacon]

I know this question has been asked here: 

Solved: Using Flow Designer, add attachment to Send Email ... - ServiceNow Community

but I'm wondering if there is an easier more out of the box solution to have an attachment thats always added to a canned email notification that is sent when a case is created. 

it wouldn't be a dynamic attachment, so nothing that was added to the case by the user. 

[bigbacon]

nm i figured that out. Yes the rule is never kicking off.

[Ankur Bawiskar]

@bigbacon 

the logic has worked for me and other members as well in the past.

What didn't work for you?

share your configuration screenshots and scripts here.

[bigbacon]

When I run the diagnostics thing that shows whats happening, this rule never seems to kick off.
I can see the email get generated in the emails table but I think I just noticed an issue though. There is no sys_email_attachment table or at least I can't see it. I would think the rule would still run but error.

[Ankur Bawiskar]

@bigbacon 

business rule is in which scope?

try creating in global scope

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bigbacon]

I set it up again under global. I still don't see it trying to be run. Maybe what I think the diagnostics would do is not really what I think it would do? 

What is the best way to debug this?

Also, I still don't see a sys_email_attachment table....is that some kind of protected table?