Add a static attachment to an email that is sent upon creation of a case.

[bigbacon]

I know this question has been asked here: 

Solved: Using Flow Designer, add attachment to Send Email ... - ServiceNow Community

but I'm wondering if there is an easier more out of the box solution to have an attachment thats always added to a canned email notification that is sent when a case is created. 

it wouldn't be a dynamic attachment, so nothing that was added to the case by the user. 

[Ankur Bawiskar]

@bigbacon 

I believe I have answered your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kevin_Bufford]

Can you elaborate on step 2? How do I actually add the file to the system properties? Do I have to upload it manually or is there a script for that?

[bigbacon]

I had to do it a round about way because there was no "new" option in t he sys_attachment table. I ended up submitting a case and adding an attachment to it and then submitting it. Then you can go into the attachment table and find it.

[Jim Coyne]

This post may help: TNT: Attaching Shared Documents to an Email Notification

@Ankur Bawiskar mentioned creating the System Property record then adding the attachment directly to that record, but maybe the article above makes it easier to understand.   And it supports adding multiple attachments, because you just know if you're asked to add 1, you'll be asked to add another.