Add the trigger description to the alert description

[Mp1999]

Hello everyone,

I wanted to know if it is possible in ServiceNow to implement a solution that automatically adds the description of a trigger (MetricBase Trigger Definitions) to an alert. In my case, I want this to happen with all alerts that have Zabbix as the source. Thanks in advance!

[Pratiksha]

In event rule you an add the description and its value. 

[Henrik Jutterst]

Hi @Mp1999, as Pratiksha says, this is done in the event rule for Zabbix.

If you look at an event from Zabbix and see what you are looking for then you can transform that data in to the Alert record.

I've done this in many cases. So basically, if the data is found in the event, you can send it to the Alert description for the operator to look at.

Remember that you can use regular expression (RegEx) to pick out the data that you are looking for and add that to the alert.

[Mp1999]

Hi @Henrik Jutterst
Thanks for the response, but exactly, which Zabbix configuration are you referring to? Media type or what

[Henrik Jutterst]

I don't understand what you say when you mention "Media type", but besides that, see below.

In the event (on the em_event table), in the processing notes field, do you see what Event Rule was processed for the event?

If not, create a new Event Rule for Zabbix and see that it gets used on the event record.

If you can share a screen shot of what you are looking for, it might be easier to understand what you are looking for @Mp1999