Adding a field to the smartphone app.

[smithro]

We've recently upgraded to Dublin and would like to roll out the smartphone app to our user to create and manage incidents.   I noticed when I tried to create a new incident that the subcategory field is not present, only the category.   Is there any way to have the subcategory field added to the mobile UI ?

[ben_hollifield · Accepted solution]

Hey Robert - No problem! All you need to do is edit the form layout for Incident like you normally would (Right-click the header of the Incident form and click 'Personalize'>'Form Layout'). On the next screen, just be sure to select the view titled 'Mobile' (you can create a new view named 'mobile' if that one doesn't exist). Then, add/edit whatever fields you need, and they should subsequently appear on your mobile interface.

[smithro]

That worked great!!   Thanks.

A follow up question.   Now I see a list of all of our subcategories (we have hundreds).   How do I narrow down the list to just display subcategories that are tied to the category?

[amacqueen]

See section 5 of below:-

http://wiki.servicenow.com/index.php?title=Creating_New_Fields

[smithro]

hmmm....the dependent rule already appears to be there, but doesnt seem to work on the mobile device?

see attached