We're currently looking into IRE (Identification & Reconciliation Engine), to potentially replace some quite clever custom solutions we have developed over the years to do much the same thing as IRE. However I'm getting strange behaviour with the At...
I’m seeking guidance on defining Cloud Discovery for the following scenarios:I have two cases to consider — one involving multi-tenant IDs and the other a single-tenant ID.For example, in the single-tenant scenario, I have one Azure Tenant ID with 10...
Hi Everyone,I’m looking for guidance on configuring Azure Cloud Discovery at the tenant level. Is there a way to schedule discovery so it automatically enumerates all subscriptions and their resources (VNets, VMs, etc.) in a single run—using one Serv...
Hi All, Customer has moved from digicert to CSC which is a Certificate authority and we are being asked to discover certificates from CSC now. We need more understanding on what CSC is and does ServiceNow support this CA discovery and if not what ar...
Hi All, while creating cloud discovery, I'm unable to select the service account. It is showing error message as "Service Account "" is not Operational. Select a different account." The operational status of the account is operational only. Please l...
I can't believe we are the first with this business requirement but I couldn't find any related topics. The requirement: Provide an easy-to-use approach to show a certain user's CI history.Basically, itil users should be able to see (either from a re...
Hi, I am deploying a ServiceNow midserver as part of my CMDB project. I am being asked for different ways to secure the communication between Midserver and main ServiceNow instance in the Production instance. Is there any other way than Add SSL Certs...
Hello, In Event Management, when using an alert correlation rule, I notice that if I update the Severity of a grouped event to “Clear,” the grouping is broken and the records are split back into individual alerts. Is there a configuration option to k...
Hello, I know Oracle Cloud Infrastructure Load Balancers are currently not supported by Discovery (horizontal discovery). I would like to know please, if someone here has already created Patterns or customized other objects, to be able to discovery t...
Hi All, I'm currently facing an issue with ServiceNow Discovery for Fortinet Firewall Device. While the discovery process is working until classified however CI is not getting created. At first, after running Discovery, I was getting "Active, couldn'...
ServiceNow Discovery: A Formal Business Case Study of IT Transformation Executive Summary This case study examines how a leading enterprise leveraged ServiceNow Discovery to achieve operational excellence in IT asset management and configuration cont...
Hello All, I am working on requirement where I have to Update Company field on of Ci table based on Tags and location. I need to write an Before BR, which will run on INSERT & UPDATE Operation.Condition is Company is EMPTY AND Class is SERVER or COM...
Hi Community,I need guidance on a scenario I came across.De-duplication tasks are being created for the Printer class, identifying duplicate CIs. Since the CI identifier is set to the Serial Number attribute, ideally no CIs with duplicate serial numb...
We are currently pointing our users to their Application Service records to create relationships to their dependent infrastructure (servers, databases, etc). When looking at the application server records in either the Service Operations Workspace o...
Hi everyone I have spent a few hours trying to get this to work i created my process classification for itunes the process looks correct but when i run a quick discovery something is not right please help Thank you
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