I am getting warning "CI Pattern completed but failed some post-processing steps, Pattern name: Network Switch" while running discovery of network devices(swotches/routers).Getting result CI Updated but CI not updating CI in CMDB netgear table .IP ad...
Hello all, do any one know what this fields on the cmdb table mean? a)sys_class_path b)Is clustered for example Created:Date and time record was created Updated:Date and time instance was last updated Thanks Mike
Hello Folks, Can anyone guide me to setup the Azure Cloud Discovery in PDI.I am using Azure Free trial & created Subscription along with the "App Registration" on the Azure Side.Also, Created "Service Principle" & Service Acccount with all the neede...
Hello!I have noticed something strange. Inside the CMDB we have some AIX servers that are not discovered every night(we have discovery schedules that run every night to discover the infrastructure). Some AIX servers are not discovered consistently. F...
Discovery is failing for a IP in discovery schedule. But after discovery schedule is done, If I do quick discovery, CI is getting discovered. In discovery schedule, IP address is added and creds are also correctly configured. In discovery schedule a...
Hello! I am stuck on step 3 (highlighted) It is asking me to add Infinity Products, Inc for the manufacturer But in the earlier step when it had me add manufacturer from vendor- it shows up as a checkbox...Even if I press the checkbox, nothing change...
Can anyone tell me difference between UI policy and Data Policy?, and also Best Practices while defining them
Hello CommunityCan anyone please guide me on below scenario based question:-When performing the discovery of an Subnet (/24), In those around 20 Machines are getting failed & getting an error " Active, Couldn't Classify" do we have to perform "Test...
We're using ITOM Discovery to populate our CMDB with data from our cloud accounts, however, most schedules are set up to use any available MID server. This becomes an issue when we need to do any type of work on any specific MID server as they could ...
Hi GentsI hope for all reading users a great 2026! I post this mine in order to have a quick help on the feature called "On classification script" (https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/discovery/referenc...
Hi,I am looking for some guidance.Requirement:Create a report for Approved and Closed/Completed Requested Items (RITMs/Requests) that also displays catalog variable data.The report needs to include the following fields:Customer NameAccount Number (Ca...
We're looking at creating Alerting rules based on the metrics that are returned from the ACC definition - MS Exchange default checks and policies Does anyone know how to get at the metrics to view what's gathered? They don't seem to be as accessible...
I am currently performing a discovery of configuration items (CIs) in AWS using SGC. The account number appears concatenated as a string in a field of the sys_object_source table, but I am looking for a way for this account number to be automatically...
Hello Everyone,I am trying to use the “Add User to Group” orchestration action. When I run this action, I encounter the following errors:IPaaSActionProbe | Access denied. Script returned status 3 using the local MID Server service account.Timestamp: ...
Hi Folks,Can someone please guide me on the steps to troubleshoot incorrect CI classification during Discovery?Scenarios:While discovering a Windows Server, the CI is getting populated in cmdb_ci_computer instead of cmdb_ci_win_server. While discover...