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Discover Plugin not installing

You recently requested the "Discovery" plugin to be activated on your personal development instance: dev346823. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Community. P...

Alert Management Rule triggered on age

Its my undertanding that alert management rules only trigger on a update to the alert record.   Is there a way to leverage an alert management rule based on the age of the alert?  example increase severity if open after 30 minutes.   My guess is no s...

StephenM by Kilo Guru
  • 1098 Views
  • 7 replies
  • 1 helpfuls

Discovery Report

Hi Team, I am doing IP sub-net based discovery which includes Windows Server, Linux Server, IP Switches, VCenters. Credential for all these devices were configured and tested successful. Now I want to generate a report of all the devices discovered w...

CyberArk External Credential Resolver

Hi, we want to use our CyberArk Credential Storage without installing AIM API Client. Therefore we followed the documentation (https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/product/credentials/concept/external_cred_storage_co...

PaKe by Kilo Sage
  • 404 Views
  • 3 replies
  • 1 helpfuls

Azure Cloud VM Discovery failing with 'The Discovery range is empty.'

We have several cloud schedules created. All of them completed successfully and then trigger the corresponding VM Configuration Item discovery schedule. However, for one of them the cloud resources discovery completes successfully and finds 39 VM Ins...

MMGF by Tera Contributor
  • 595 Views
  • 3 replies
  • 1 helpfuls

CMDB Correlation in the Event Management

 Is it possible to correlate server and network, related alerts by using CMDB correlation in event management?  The relationship is represented in the attached ImageIn my scenario:The server alerts are grouped as CMDB but IP switch (Network) creates ...

Premnath M by Tera Contributor
  • 2300 Views
  • 6 replies
  • 1 helpfuls

Updating the CI of VMware Virtual Machine automated

Hello Friends,As part of the infrastructure team, we create\update VMs specifications like instance name, CPU, Memory, IP, ownership etc. For each respective change we create & update the VMware Virtual Machine CI manually. This incurs a lot of manua...

D Trivedi by Tera Contributor
  • 243 Views
  • 1 replies
  • 0 helpfuls

Resolved! ACC-V and duplicate detection for non-IRE tables

I'm trying to manage discovery of operating system user accounts from multiple sources (including the ACC-V agent).   According to the documentation, the ACC-V Agent collects local user account data from the 'local_users.rb' ruby file and stores them...

Jim Palmer by ServiceNow Employee
  • 478 Views
  • 1 replies
  • 0 helpfuls