Adding a field to the smartphone app.

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smithro
Tera Guru

‎08-19-2014 06:10 AM

We've recently upgraded to Dublin and would like to roll out the smartphone app to our user to create and manage incidents.   I noticed when I tried to create a new incident that the subcategory field is not present, only the category.   Is there any way to have the subcategory field added to the mobile UI ?

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ben_hollifield
Tera Guru

‎08-19-2014 06:20 AM

Hey Robert - No problem! All you need to do is edit the form layout for Incident like you normally would (Right-click the header of the Incident form and click 'Personalize'>'Form Layout'). On the next screen, just be sure to select the view titled 'Mobile' (you can create a new view named 'mobile' if that one doesn't exist). Then, add/edit whatever fields you need, and they should subsequently appear on your mobile interface.


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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎08-19-2014 06:21 AM

Hi Robert,



You can personalize the form layout on Incident->Now check if the subcategory field is present in the right slush bucket in the "mobile view"


http://wiki.servicenow.com/index.php?title=Personalizing_Forms


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