Here's the scenario:
User submits a request through the service catalog, detailing a new company resource to be created. The resource will be manually created by team 1, and provides the results of that manual phase to team 2 where they execute a task with that input data to automate the rest of the process.
I am tasked with using flow designer to take that original request, create a task for manual fulfillment of creation of the resource, then wait for the manual task to be completed, before finally using the response data from the manual task to process the automated tool via the MID server
What we have:
User makes a request > Team 1 executes Manual Tasks > Team 1 passes results to Team 2 via email > Team 2 uses that information to run an automation tool
What we want:
User makes a request > Team 1 executes Manual Tasks > Team 1 enters results into original SNOW request > Flow takes the new input data and processes the automation tool via MID server.
I've been under the impression that a workflow currently being processed can not be modified with new input data, and would just like confirmation. If this is truly the case, then I will create a second catalog item that will handle the the handoff of new data to the automation tool.
There would need to be a reliable way to get the information, not reading comments and trying to parse it, as this workflow will be modifying active directory.
