Admin login not working after SSO configured

[pethumdesilva]

Hi,

Recently I configured the Azure AD for SSO in my PDI.

There enabled the SSO properties and enabled the Account recovery user property as well, but couldn't configure the account recovery user with admin right.

Due to this issue I can't log into the instance as admin since admin account try to validate the SSO and asking authentication code.

How do I disabled the account recovery property or SSO in PDI.. can it be done by ServiceNow support since I can't have any other admin account.

Regards,

Pethum 

[KimMel Briscoe]

Hi @pethumdesilva.  Have you tried using <instancename>/login.do?  It will bring up a login dialog box to enter your credentials that are stored locally in ServiceNow instead of using the AD authentication login.

Please let me know if that helps.

[pethumdesilva]

Hi KimMel,

Thanks for the reply, alogin.do is not working it also redirected to the <instancename>/validate_multifactor_auth_code.do

Regards,

Pethum

[Mr Anderson]

I know this is an old question but I was having this same issue.  With your recovery user you'll still have access to the Multi Provider SSO Properties page, you can find it in the menu list on the left.  From there if you disable SSO and log out and back in you'll have your admin account back.

[Jerick I]

Hi @pethumdesilva,

To enable login.do, you must disable the glide.sso.acr.enabled attribute. Please also review this documentation. Account recovery (ACR) and Account recovery properties.

 Look also on this KB article Rome release - Users cannot login with Username & Password