Validate action continues to spin indefinitely

[AvinashU]

The MID Server is up and communicating successfully with the ServiceNow instance. Heartbeats are working, ECC Queue messages are processed, and system commands (restartService, grabLog, grabSettings, load_ip_access) are executing successfully. However, the  Validate action continues to spin indefinitely. Could you please check the ServiceNow instance logs and the validation transaction to determine why the validation is not completing.

[Pratiksha]

1) Restart the MID server.

2)Check the agent logs

Regards,

Pratiksha

[AvinashU]

checked both bad luck

[Pratiksha]

In agent logs you should see what is causing this. Some time re-key also helps.  

Regards, 

Pratiksha