Agent Client Collector setting isVirtual to true on physical clients

[Andy Lark]

Hi,

Does anyone know why ACC-V 3.0.0 would be setting the isVirtual flag to true. At first I thought it was the BR that runs on the computer table that was seeing something strange, but when I checked the ECC Queue and looked at the payload it clearly shows \"is_virtual\":\"true\".

I'm really not sure I want to be going through loads of ruby scripts which are probably being used to perform the basic discovery and I can't see any setting or properties anywhere that might have a default value etc.

Hopefully someone has seen this before and knows why and/or how to fix it.

Many thanks

Andy

#ACC-V

[Brian Coleman2]

Hi @Andy Lark,

Did you ever get a resolution as I am currently seeing the same behaviour?

Thanks

[Andy Lark]

Hi Brian

It is a known issue and ServiceNow are checking the wrong registry settings. This was identified in version 3.0 of ACC-V and is still there in version 3.1 - I will post here when I have found the solution.

In the meantime if you want to check for yourself, you can use this PowerShell script;

function GetMachineType {
    $ComputerSystemInfo = Get-WmiObject -Class Win32_ComputerSystem
    switch ($ComputerSystemInfo.Model) { 

        # Check for VMware Machine Type 
        "VMware Virtual Platform" { 
            Write-Output "This Machine is Virtual on VMware Virtual Platform."
            Break 
        } 

        # Check for Oracle VM Machine Type 
        "VirtualBox" { 
            Write-Output "This Machine is Virtual on Oracle VM Platform."
            Break 
        } 
        default { 

            switch ($ComputerSystemInfo.Manufacturer) {

                # Check for Xen VM Machine Type
                "Xen" {
                    Write-Output "This Machine is Virtual on Xen Platform"
                    Break
                }

                # Check for KVM VM Machine Type
                "QEMU" {
                    Write-Output "This Machine is Virtual on KVM Platform."
                    Break
                }
                # Check for Hyper-V Machine Type 
                "Microsoft Corporation" { 
                    if (get-service WindowsAzureGuestAgent -ErrorAction SilentlyContinue) {
                        Write-Output "This Machine is Virtual on Azure Platform"
                    }
                    else {
                        Write-Output "This Machine is Virtual on Hyper-V Platform"
                    }
                    Break
                }
                # Check for Google Cloud Platform
                "Google" {
                    Write-Output "This Machine is Virtual on Google Cloud."
                    Break
                }

                # Check for AWS Cloud Platform
                default { 
                    if ((((Get-WmiObject -query "select uuid from Win32_ComputerSystemProduct" | Select-Object UUID).UUID).substring(0, 3) ) -match "EC2") {
                        Write-Output "This Machine is Virtual on AWS"
                    }
                    # Otherwise it is a physical Box 
                    else {
                        Write-Output "This Machine is Physical Platform"
                    }
                } 
            }                  
        }
}
}
GetMachineType

Please indicate if this helps

Andy

[tmparks01]

Has there been any movement on this? We're on 3.5.5 now and still having physical machines marked as virtual. Thanks. 

[pratik0306]

is this for Servers or Computers as well?

I just checked in 1 of my instance where ACC is being pushed for 3000 End user machines and i see the flag has both True and False.