Agents with 0 configured checks

[_navin9898]

Hi Team,

Good Day!

We are rolling out agent client collector on ~2K servers (Windows & Linux), however we are seeing an issue where few agents reported back to the instances with empty 'Host' field value. Additionally I can notice that 'configured checks' field value set to '0' with those agent records under 'Agents' module.

Could someone please let me know what might be the issue?

Best Regards,

Nav

[Doci1]

@_navin9898 maybe you can start with the log of the devices with empty Host value... what is inside?

[Doci1]

@_navin9898 check the [syslog]. In our case it was IRE with wrong IP classifier. 

[_navin9898]

Hi @Doci1 ,

Thank you for your response!

Could you please please explain in detail, what was the issue at your end and how you have resolved it?