Hi Community,
I am looking for an solution when I am trying to update the state of the alert, Alert executions were not triggering and its not calling the flow.
Steps to reproduce:
1. Triggering an event manually through REST API and event processing to Alert then as per the alert management rules it will call the flow.
2. I am trying to generate another event by changing the severity state using the same msg key and on the same CI, It has to call the same flow by alert executions which is not happening.
Looking for an solution to trigger the alert executions on an updated alert.
#Event Management #ITOM
Solution proposed:
Open the alert management rules and in the actions Tab you can see the automatic executions limit, There we need to set the value as you wanted like how many max times you want to update the a;lert, As per the documentation we dont have any max limit to set. But try not to keep it like max times to avoid the impact the performance on your instance.
Solution proposed:
Open the alert management rules and in the actions Tab you can see the automatic executions limit, There we need to set the value as you wanted like how many max times you want to update the a;lert, As per the documentation we dont have any max limit to set. But try not to keep it like max times to avoid the impact the performance on your instance.
Hi @Madhan27 !
I just found your post after struggeling to solve a similar issue I'm facing. I have Alerts that should trigger a SubFlow and this works in 99.5 of the cases. But some times no INC is created automatically for the case that I have.
I've asked ServiceNow Support, but they can't really tell what's wrong either. They asked me to create a backup SubFlow or modify so that the Alert Management Rule triggers whenever the "Alert matches filter", instead of "Alert changes to filter" under the Alert Filter section on the Alert Management Rule.
But did you find out why the Alert Management Rule never triggered? Was it because the severity was updated for the Alert?
