Alert Queries

[Snowl13052025]

Hello There,

1.
The alert remains open for a long time. Could it be because a clear alert is not being sent? There are some group alerts which are open, and their secondary alerts are also open. These alerts were created on the 2 weeks ago but are still not closed.

but the alerts older than 7 days should auto close right?

2. What might be the reason the alert execution isn't getting attached to the alert? 
its group alert for the secondary alerts execution is getting attached but not for the group.
i have checked 2 things 
1. alert is closed or not (alert is open)
2. checked the alert management rule (its matching rule i,e source = group alert and task is empty)

Could anyone please help , thanks in advance.

[GlideFather]

Hi @Snowl13052025,

could you please share the conditions from Event Alert Execution?

[chandrakumar]

HI @Snowl13052025 ,

If the alerts are not auto closing , make sure

1. "Event Management - auto close alerts" scheduled job is active. and

2.  evt_mgmt.alert_auto_close_interval is having the value of 168 , you can check this by following below steps.

Go to Event Management → Settings → Properties.

Locate the property: evt_mgmt.alert_auto_close_interval.

Set the value to your desired interval in hours (e.g., 168 for 7 days).

Save .

If this response resolved your query, kindly mark it as helpful and accept the solution

Regards,

Chandra