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Robust Import Set Transformers

Hi What is the difference between the normal method of importing using a transformation map and Robust Import Set Transformers?Do I need to define an import set table for Robust Import Set Transformers? Thanks in advance.

HS7 by Giga Guru
  • 791 Views
  • 7 replies
  • 2 helpfuls

Resolved! Asset Serial # being overwritten during discovery.

Here is the situation and am looking for the best "ServiceNow" supported solution.The customer has a network device named ABC.  That device is nearing the end of it's life cycle, so they bring a new model online with the same ABC name to replace it. ...

toddjarman by Tera Expert
  • 480 Views
  • 3 replies
  • 1 helpfuls

Where did Launch Application move to in the launchpad UI?

I am trying to get used to the new Launchpad and Alert Automations spaces.  Where did the Launch Applications move to from the older Alert Management Rules?   Or has that function not moved yet and I still need to configure that in the old view?  

StephenM by Kilo Guru
  • 277 Views
  • 1 replies
  • 0 helpfuls

Zabbix Connector - Connector instance Test Fail

Hi Community, I am trying to integrate zabbix with snow instance, I have made all the configurations but when I am trying to test the connectivity instance I am getting the below error.  Credentials not found, id: c6458a924743755043dc4391516d43ffRequ...

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Madhan27 by Mega Guru
  • 982 Views
  • 8 replies
  • 1 helpfuls

Why problem record does not have cancel state?

Hi All, If a user create a problem record and it is no longer needed in future....how can we cancel it ??  Can anyone help me the solution and also the reason why problem record does not have cancel state?

aaddgg454 by Tera Contributor
  • 328 Views
  • 3 replies
  • 1 helpfuls

Resolved! Failed to Populate Assigned To attribute in Computer CI using ACC-V

Hello EveryoneI hope you are doing alrightWe are using ACC-V for data collection on Windows-based computers which are AD-joined. Those computers are accessed via AD accounts. When the agent collects data, it does not populate the assigned field. I ha...

MuthanaS by Tera Contributor
  • 1650 Views
  • 9 replies
  • 3 helpfuls

MID Server User is deleating the CI

Hi Team, We have encountered unusual issue . We verified that the mid server is delating CIs which have associated task .Is there any way we can stop it . I am aware it do the file cleanup and relatioship deletion.  It is deleting lots of classess. S...

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MDAQUIBK by Tera Contributor
  • 400 Views
  • 2 replies
  • 0 helpfuls

Credential-less Discovery: "accuracy" field coming from nmap

Hello everyone, We are currently testing Credential-less Discovery and while debugging the pattern to understand how it works, I noticed the following: The first thing that the pattern is doing is to scan ports in the host and the response is stored ...

MiguelSL by Tera Contributor
  • 1171 Views
  • 6 replies
  • 0 helpfuls