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Printers discovery in Discovery Schedule vs Quick Discovery

Hello all, I have encountered a problem while discovering printers in CMDB. Printers are not being discovered in the discovery schedule, whereas Quick Discovery finds and successfully discovers them. Can anyone help me understand this issue? Is there...

Resolved! Discovery - SQL DB and instance relationships

Hi, just starting with auto discovery and have found that the SQL DB and SQL instance relations seem to be the wrong way around.   Auto discovery is using a 'contains::contained by' relationship, where the instance is the PARENT of the db. This resul...

thomas81 by • Giga Contributor
  • 3717 Views
  • 7 replies
  • 3 helpfuls

Agent Client Collector - Visibility for SAM

I am working with ACC-V (Agent Client Collector) to capture installed software usage and metering data. Having completed the prerequisites, I now need to install the OSQuery daemon for SAM basic metering and total usage on a test laptop (Linux and ma...

RhageshVS by • Tera Contributor
  • 740 Views
  • 3 replies
  • 2 helpfuls

Discovery issue with NetApp Storage Cluster-Mode Pattern

Hi Experts, I am trying to discover a storage device and I do see the classification is working as it is getting OID data. However, the device is not being created in the cmdb table. Error: Identification Engine: Discovery status is FAILURE, CI Type ...

I want to discover Aruba WAP

HI team,   I have a requirement to discover Aruba WAP. I assume to achieve this we would need to discover controller handling SNMP. Can anybody provide me with guidance on this. Any help is much appreciated. 

Event Management - Alert handling

We are attempting to configure event/alert management rules and actions for a particular monitoring tool. We have the events coming into ServiceNow and we have event rules being applied. On the associated alerts, we are seeing a behavior where an eve...

Window server host name is incorrect in ServiceNow discovery

Name of the windows server is reflecting its IP address rather then the name of the CI, as checked same ip we are getting the correct name for the Virtual machine but the name is getting changed for the windows server .Cna someone help with the solut...

NeelH by • Giga Contributor
  • 677 Views
  • 3 replies
  • 0 helpfuls

ACC-V can provide deeper data ?

 In Ask the Experts session - https://www.youtube.com/watch?v=ulwFn30wMrwat 23:00 min It is mentioned as - Use ACC-V for deeper insights, more granular data etc.  Is that true? 

Suggy by • Giga Sage
  • 362 Views
  • 1 replies
  • 0 helpfuls

Resolved! Service Mapping

In Service Mapping, which one of the following is true if a targethost is already discovered and in the CMDB?A. The host will be deleted in the CMDB and a new host recordwill created during Service Mapping discoveryB. The host will be immediately red...

Resolved! Event/Alert correlation based on alert description

Hello All,I have a requirement to correlate or group events/alerts based on their descriptions, provided they originate from the same location and organization.For example, alerts with descriptions such as "device down", "CPU high", or "memory high" ...

chandrakumar by • Tera Contributor
  • 1193 Views
  • 5 replies
  • 2 helpfuls

Resolved! Servicenow Discovery

Hello Folks,Can anyone tell what is the difference between "Active" & "Alive" in the Discovering any Device across the customer environment.Thanks

Resolved! Issues with task: creating an itunes pattern (part 2)

I am working on Discovery Fundamentals, Module 9, Task #2: Create an Itunes pattern. I have done everything I can think of to do in the identification steps and I still get: "Did you check the steps in the identification section are configured and te...

ShaniK by • Tera Contributor
  • 1001 Views
  • 5 replies
  • 0 helpfuls