ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Alert rule enrichment regex guide

Hello,  Editing as I have gained more information since initially postingPlease note that I cannot use any scripting, and everything needs to be done within the www.instance.service-now.com/now/sow/enrich-automation/x page. I am trying to figure out ...

Ngauthier_0-1768704744578.png Ngauthier_1-1768704748706.png
Ngauthier by Giga Expert
  • 3652 Views
  • 6 replies
  • 1 helpfuls

Discovery issues for windows server

For a specific IP that belongs to Windows server i enabled the Servicenow discovery. But In the CMDB CI table It created 4 CI records are created with 4 different classes i,e. VMware Network Adapter, Website, Website, Vmware virtual Machines instance...

baba by Tera Expert
  • 774 Views
  • 2 replies
  • 2 helpfuls

Azure Key vault as a external credential storage

Has any one used Azure Key vault as a external credential storage in ServiceNow for discovery?  I did not find external credential storage plugin separately in ServiceNow store. As per document it says you need to request it through High portal.  I s...

Aryan_B by Tera Contributor
  • 2138 Views
  • 3 replies
  • 1 helpfuls

Resolved! Linux server is getting classified as IP Router via discovery

 Linux server is getting classified as IP Router via discovery  as SNMP is enabled on Linux server, I tried decreasing priority of Linux classification than SNMP. Also tried creating identifier for Linux server with priority as 99 and snmp router it ...

akmalbabu by Tera Contributor
  • 2341 Views
  • 5 replies
  • 2 helpfuls

Resolved! Behaviors and Probes

Hello! I am using Behaviors for Discovery schedules. For the behavior, we have 2 phases for Functionalities:Phase 1: every other protocol, no SSHPhase 2: SSH only I noticed that during discovery, the Shazzam probe only tries Phase 1 protocols and ign...

mihai1107 by Tera Contributor
  • 928 Views
  • 4 replies
  • 0 helpfuls

Resolved! Service account for Servers(Windows/Linux/ESX/Solaris) for Discovery

Hi all,The prerequisite for ServiceNow discovery is network connectivity (open firewall ports like 22, 135, 443, 5985). We have 50 Servers (Windows/Linux/Solaris) for auto discovery and requested firewall/network team to open the ports (135/22). Do w...

baba by Tera Expert
  • 592 Views
  • 1 replies
  • 1 helpfuls

Resolved! HTTP Classifier not working after Yokohama patch 7

Hi everyone, we are using ServiceNow discovery and before Yokohama Patch 7 we could scan a Devices Webpage and the HTTP Classification Match would find the webpage and then it would kick off the correct pattern to run.Now Discovery is trying to authe...

Curt4 by Tera Expert
  • 1872 Views
  • 4 replies
  • 3 helpfuls