Hi,I received a requirement to restrict discovery of some CI classes as the data is not used by concerned Teams.Could you please tell is there a way we can achieve this?If yes, what are the risks involved.If not , what are the reasons .Thank you
In the incident form, the closed date is earlier than the open date. How is this possible? If anyone knows, please help me with this.
Hi,I have installed agent on a Linux Machine in a EC2 instance. I am able to see the agent on the ServiceNow instance, but Collection failed for Host data. The error is as follows:I have used the single line command for the agent installer in the Lin...
Hello,We're encountering issues while setting up an OOB serverless execution pattern for our Palo Alto Firewalls to populate the CMDB with device data from Panorama.We're getting two specific errors:"Pattern exit because Graceful Termination, reason:...
Hi Team,We are working on License part for ServiceNow.Wanted to know the role usage. how we can find whether a user is utilizing a role assigned to them.Example: If user as itil role and once in 60days he is logging to portal and platform to just vie...
Hi, I have created several event rules to bind to CIs depending on the required filters. What I am seeing however is an extra field being used in the CI bind that is not configured in the event rule used, nor in any event binding scripts. The extra f...
Hi, I have a question, why horizontal Discovery on Windows Servers is filling:cpu_name: Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHzcpu_type: GenuineIntel but ESX probe VMWare - vCenter ESX Hosts is OOTB filling : cpu_name: (empty)cpu_type: Intel(R) Xeo...
We have created entry point Application services and running discovery from view map. The discovery is failing with following though we have right windows credentials created in service now the command mentioned below error block is working fine:Erro...
We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. As a panel member, you’ll have the opportunity to: Get early access to upcoming feat...
Here's my Alert:I've got a really simple rule:The Rule even shows that there is one matching Alert.But it doesn't trigger my subflowWhich is also very simple, it just closes the alert and writes into a log table.It works just fine if I test the subfl...
When we trigger a TMF 620 API calls to create a product specification, it is not feasible to establish two or more service specification relationships through a single TMF 620 API call. This limitation prevents the creation of product specifications ...
I've a use case that requires me to setup multiple metrics rules on one server. I'll have to monitor the /home directory with one set of thresholds, but I also have to monitor the /opt directory with a separate set of thresholds.I'm unable as of yet ...
Hi Everyone, We are not able to discover the logical nas servers in dell unity boxes and we are observing below warnings. We are in Yokahama version CIM_RegisteredProfile.* - CIM_RegisteredProfile - No response received. Kindly let me know if anyone ...
Hi Team ,We are encountering an issue following the Yokohama release. All of our Discovery Schedules are getting cancelled automatically.Although we are able to discover the Configuration Items (CIs) successfully, the associated Discovery Schedules a...
I've noticed the OOB "Alert Playbook" shows in progress perpetually even on Closed Alerts or Alerts where the related Remediation Flows have executed to completion.Is this expected behavior? Is there anything documented in relation to this?
