Alerts in Maintenance

TeeKaypA
Tera Expert

Hi,

 

If I set the install status of an application service to "In Maintenance", all corresponding CIs are set to "In Maintenance" and no alerts are displayed in the map. Unfortunately, the alerts are not in maintenance and are therefore still displayed in our dashboards.

 

If I set the windows server CI to "In Maintenance", the maintenance mode is automatically set on alert level as well.

I don't know why there's a difference here?

 

I have already tried the process with active change requests, but unfortunately with the same behavior.

 

Thanks

Thomas

 

 

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