Alerts in ServiceNow (ITOM)

Rakshanda Kunte
Tera Contributor

Hi All,

 

How to know that alerts (em_alert) present in servicenow are pulled by servicenow or pushed by 3rd party tool in servicenow?

 

 

Thanks.

1 REPLY 1

Ashish37
Mega Guru

Hi @Rakshanda Kunte  

 

You can check the source field on em_alert table to find out the source and then check connector definition to know its a pull by ServiceNow or push from monitoring tools ?