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01-30-2025 07:14 PM
I'm trying to use the default maintenance rules in ServiceNow. From what I understand, CIs that are in maintenance or under a change request are automatically added to the em_impact_maint_ci table. However, I noticed that alerts created for these CIs do not enter the maintenance state, and the "Maintenance" (maintenance) field remains false.
Has anyone encountered this issue before? Is there any additional configuration required for alerts to recognize the maintenance state of CIs?
Any help would be greatly appreciated!
Solved! Go to Solution.
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02-04-2025 05:53 AM
The only remaining thing I could think of would be to be sure that the CIs your alerts are binding to are the same as the CIs that are in the impact maintenance table - but if that is the case, everything should be working from what I've seen. I'd recommend opening a case with ServiceNow support.
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02-04-2025 05:53 AM
The only remaining thing I could think of would be to be sure that the CIs your alerts are binding to are the same as the CIs that are in the impact maintenance table - but if that is the case, everything should be working from what I've seen. I'd recommend opening a case with ServiceNow support.
