Alignment of "Assigned to" Attribute Updates via SCCM

[SARANDAS KS]

Dear Team,

We are currently facing an issue with SCCM updating the "Most Frequent User" attribute, which is causing confusion. To ensure consistency, we propose that the SCCM discovery process updates only the "Assigned to" attribute.

Could you please provide insights on how we can best retrieve and map "Assigned to" details via SCCM, and what the best practices are for this process?

[Pradeep Thipani]

Hi @SARANDAS KS ,

Please find the below articles which might help you!

https://www.servicenow.com/community/service-management-forum/does-the-assigned-to-field-in-cmdb-ci-...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958725

Thanks,

Pradeep

[SARANDAS KS]

@Pradeep Thipani 

Currently, the "Most Frequent User" attribute is being updated, but we actually need to update the "Assigned to" attribute. Is there another way to update this attribute? Our team prefers not to use IRE to update the "Assigned to" attribute with data from "Most Frequent User."

[SARANDAS KS]

@Pradeep Thipani 

Thank you for your reply. I don't think this is helping me.