Ask the Expert: Live Chat - Discovery | Troubleshooting and best practices

[vidhya_srinivas]

Welcome to Ask The Expert conversation.

Join Aleck Lin and Amit Dhuleshia as they share with you Discovery troubleshooting and best practices. Each month a common issue encountered by Discovery customers will be addressed. There will be a brief presentation of the issue that covers troubleshooting techniques and design recommendations suggested. The bulk of the session will be an open QA on any Discovery related topic.

Original Air Date: Thursday July 24, 2014: 10 AM PT | 1:00 PM ET

Associated Content

Videos on Troubleshooting a Failed Discovery

• Part 1 of 5: Introduction
• Part 2 of 5: Scanning Phase  
• Part 3 of 5: Classification Phase  
• Part 4 of 5: Identification Phase
• Part 5 of 5: Exploration Phase

[lileem09]

I understand that this is not the place to discuss Software AM, but how do we request an ask the expert session for that topic?

[lileem09]

I lost connection right when you were answering my question about how many hours for regression testing with upgrading to Eureka.   I'm being told I have to provide this, and I have no clue how many hours as this is a first for me and everyone.   I posted to the community board, but no response yet.   Any idea who I can ask?

[vidhya_srinivas]

Hi Melinda Atkeisson

All your questions were answered in the video. you can watch the video on demand to hear the complete recording. Our experts will continue to answer any questions you might have as well on the community.

Thanks

-Vidhya Srinivasan

[vidhya_srinivas]

Hi Melinda Atkeisson

Great suggestion. We will work to get your feedback to organize an event for this topic.

Thank you.

Vidhya Srinivasan

Director, ServiceNow Community.

[StephenHey]

When I pick a cluster (in Calgary), it says I need to have capabilities assigned.   However, assigning capabilities then conflicts with Runbook and Runbook starts to use those servers because capabilities are assigned.   Any way around this?   I've created behavior clusters instead of just a mid server cluster and assign it to a behavior.