Linux Servers are being classified as computers post Zurich
Linux Servers are being classified as computers post Zurich Upgrade, is this a known issue post upgrade?
Forum Posts
ServiceNow Discovery Use Cases
Hi Everyone, I am compiling a catalog of the various use cases that have been implemented as part of our ServiceNow Discovery deployment. By “use case,” I am referring to specific scenarios such as integrations with third‑party tools, credential mana...
Migrating mid server from on-prem to cloud
Hi friends, I am stuck across one interview question which I attended yesterday. There is a mid-server in on-prem environment which is discovering CI's since last 6 months. Now, I want to migrate the mid-server to cloud environment. What are the pos...
ServiceNow ITSM SOAR Actions
Hi Everyone, Long time lurker, 2nd time poster. I have a requirement to integrate the below https://marketplace.crowdstrike.com/listings/ServiceNow-ITSM-SOAR-Actions I'm newer to integrations, I've done Azure SGC, but I'm having a hard time finding o...
Classification Error
Hello Everyone,I am getting the attached error when trying to discover the Windows device, I created credential for a machine & for One machine the credential is getting validated but for the remaining machines getting this error.Based on my underst...
Why does Discovery not use sys object source table like its intended to?
Hi all, We are running both agent based and agent less discovery and see that the ID field in sys_object_source table is either 'servicenow' or 'AgentClientCollector' as we see below The issue we see is that when discovery runs again for the same C...
Alert CI Not Populating for Events Where CI Is in Message Key
Hi All,The node name is present in the Message Key for all events. However, for some events, the CI name is also populated in the event Node field, which results in the Alert Configuration Item being populated correctly. For other events, the CI name...
Event Management - Alerts from Darksense
We are wondering if we can use event management for this instead of incidents. The current process is listed below and at the bottom you can see which system the log is being sent from. Logs are sent from assets (servers, firewalls and SaaS applica...
Resolved! Discovery of Cisco Stacked Switches - New York
When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack. Our network team would like to have 1 CI for each with a hardware relationship showing how they...
Server Discovery fails with "credential not found"
We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...
Resolved! CIs not showing in the Configuration Item field but they are actually there.
I'm running ITOM Event Management on Xanadu PDI and I'm running into a strange issue. In alert forms, the Configuration Item field will say (Empty) but when I click on the Open Record link, the appropriate CI record opens. So there is a CI but it i...
Alert Triggered Not Bonding with Alert Reset Event
As part of POC we are testing the Event Management integration with Solarwinds.When the Solarwinds send the "Alert Triggered" (in this case Volume high) event type to the SNOW the Alert is getting generated and able to pick the Event Rule which we cr...
A single MID Server can discovery how many hosts?
Hi Team, Looking from a scalability point of view. How many hosts a single MID server can discover. Regards,Amit
How to test MSSQL credential for Discovery
Hello Everyone,ITOM Discovery:We have WMI credentials for windows and they are validated okay with credentials.Our SQL team have given access to SQLDB , but there is no way to test if credential is working for DB.How to test if the credential is work...
serial number is getting updated wrongly form service now discovery
Ci s class has been changing from network to switch and again from switch to network and serial number is getting updated as JAF1750BPGG_2 or _2 instead of JAF1750BPGG There few Mid servers getting incorrectly updated due to discovery. When we tried...