So I am fairly new to Servicenow. I need to find out the minimum roles required for team members who will have to access service maps ( just view/ read only ) . They should not be able to edit/ create/ delete service maps. I need to create a story f...
Hi everyone,I am working on a pattern extension where I need to check if the SysObjectID matches a list of OIDs. If it matches, we need to exclude that CI from being updated by Discovery.I am stuck at the second part, which is excluding the CI from u...
Hi,As part of SNMP Discovery, I can now see neighbor devices attached to my router in the discovery_device_neighbors table.I would like to understand the following:Will ServiceNow automatically create Configuration Items (CIs) for these neighbor devi...
How can we configure an event rule that updates the Node field based on the Cluster Name extracted from the description below?Example Description: nLUN Name: /vol/cc3_db_46/db46\nCluster Name: usw04sanc01 >#We have already attempted to modify the reg...
HelloWhen we pull alert trigger events from SolarWinds for storage devices, the system is unable to correctly map key fields such as node, metric name, and a few others. As a result, even though field mapping is configured, CI binding is not occurrin...
Hello! Is it possible to "migrate" an existing asset to another CI?Context:I am facing the following situation:Server X - Created manually in cmdb_ci_server class and has asset A linked to itServer Y - Created by discovery in cmdb_ci_rhv_server class...
Hi,I have created a custom application pattern, which runs fin in debug mode.I have registered the pattern (sa_pattern_prepost_script) under "Lightweight process Info".I created the process classification and linked the pattern/classifier to the prob...
Hello Experts, Can anyone please suggest what is the pre-requisites for certificate discovery via 'Import Certificate' We are discovering certificates via horizontal but there are certain certs which needs to be sorted out hence, Customer is suggesti...
Hi All,Hope you all doing great Below are few question related to certificate inventory and management module: Can ServiceNow easily find certificates hidden in these two specific areas out-of-the-box/ has integration possible ?Azure Key Vault: Can ...
Hi all, Can we do vCenter discovery using DNS instead of IP address?Someone from the infra team recommended that we use DNS since the IP could change. Thanks,Ravish
After upgrading our ServiceNow instance to the Australia release, we are observing an issue with the MID Server.MID Server is Up and ValidatedLatest MID version (Australia) is installedMID is refreshing normally (Last refreshed: May 27, 2026)However,...
/dev/mapper/control: open failed: Permission denied Failure to communicate with kernel device-mapper driver. Command failed. getting error in Linux discovery
Hello Folks, I am facing a issue where ServiceNow Discovery is the only source of Discovery, yet, it is still creating de-duplication tasks for Network Adapter discovery. The work notes of de-duplication tasks shows the below message.Duplicate CIs ar...
Hello Community,I am discovering a Windows VM host in ServiceNow. On the machine, I can see the BIOS serial number, but during Discovery the CI serial number in CMDB is getting updated to the Baseboard serial number instead of the BIOS serial number....
How to discover and classify correctly VMware photon in ServiceNow Discovery
