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Modify CI Class for Discovered Device in ServiceNow ITOM

I am currently learning about ITOM and Discovery in ServiceNow. I have successfully set up and validated a MID Server. During discovery, my personal PC is being classified under the default "Computer" CI class. However, I would like it to be classifi...

priyamshaky by Tera Contributor
  • 327 Views
  • 1 replies
  • 0 helpfuls

Resolved! Discovery of vCenter thru a firewall - ports needed?

We've successfully Discovered vCenters w/in our firewall, but now need to do one outside our firewall. To date, I requested to have the following ports opened, however, (Jakarta) Discovery is still failing, so am asking which ports must be opened for...

David77 by Giga Guru
  • 5615 Views
  • 11 replies
  • 6 helpfuls

Resolved! Lab 6.17: Create Connection Section to PostgreSQL

I cannot get this lab to validate. The error is below when I try to run the command that I copied and pasted directly from the lab material. I am using http://198.51.7.33:8080/ticket-monster but is says it doesn't work. I passed the rest of the cours...

chrisj2 by Tera Contributor
  • 1319 Views
  • 9 replies
  • 1 helpfuls

Resolved! Query BR issue when runs for specific role

There is an issue when query before BR runs, the encoded query works fine when checked as admin but for a custom roleA for which it should run, only returns few record compare to checking the encoded query with admin role.I have checked ACL, there is...

abhilashsg by Tera Contributor
  • 709 Views
  • 6 replies
  • 1 helpfuls

Discover FreeBSD servers

I see a lot of old posts about this so I thought I would ask to get some update answers. Can we discover FreeBSD servers in ServiceNow using discovery? What is the best way to go about this, can we do it without creating a new custom pattern? Thanks!

Karlie by Tera Contributor
  • 507 Views
  • 3 replies
  • 1 helpfuls

Resolved! SQL DB discovery issue

While Discovering windows device we got error on SQL DB  Executing WMI query on host: ip address x.x.x.x with namespace: root/Microsoft/SqlServer and query: SELECT Name FROM __NAMESPACE Error during execution of Windows command: executeQuery -Namespa...

sukran by Mega Sage
  • 2271 Views
  • 6 replies
  • 0 helpfuls

Field value change of server in CMDB

Hello Servicenow Experts,   Need your support, we’ve changed the location for mentioned servers against the change request, however latest location is also update for  window server  in the AMDB but not in the CMDB, please helpI am facing one challen...

ayush_g by Tera Contributor
  • 485 Views
  • 7 replies
  • 0 helpfuls