Assigned to History
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-11-2013 03:55 AM
Hi All,
I have a requirement where users need to check history of tickets which were ever assigned to him in HR module.For this i have created database view named reassigns and joined sys_audit table and HR table.Attached is image of my module config and other is image of list of records returned.
Only problem is if ticket was iterated N times among user A and user B it will multiple entries.
So is there a way to check on history of tickets which were ever assigned to me.
Thanks
Labels:
- Labels:
-
Service Mapping
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-09-2013 03:40 PM
you can sort by number, so at least the duplicates would be grouped together as a single reference.
