Dell Unity box discovery
Hi Team, Any one able to discover the dell unity box successfully? The logical components NAS servers and file shares using CIM or REST?
Forum Posts
"Palo Alto - Firewall Manager" Discovery Pattern Error
Hello,We're encountering issues while setting up an OOB serverless execution pattern for our Palo Alto Firewalls to populate the CMDB with device data from Panorama.We're getting two specific errors:"Pattern exit because Graceful Termination, reason:...
Resolved! Unable to discover windows server 2025
HI all - Hope everyone is doing good. Our customer has started deploying windows server 2025 in the environment. We use ServiceNow discovery but it unable to identify the OS as 2025 or classify the servers as servers. The article says that 2022 is...
How we can find whether a user is utilizing a role assigned to them.
Hi Team,We are working on License part for ServiceNow.Wanted to know the role usage. how we can find whether a user is utilizing a role assigned to them.Example: If user as itil role and once in 60days he is logging to portal and platform to just vie...
Event Rules: Binding to a CI uses an additional field not configured in Event Rule
Hi, I have created several event rules to bind to CIs depending on the required filters. What I am seeing however is an extra field being used in the CI bind that is not configured in the event rule used, nor in any event binding scripts. The extra f...
ESX Discovery = CPU Name, CPU Type
Hi, I have a question, why horizontal Discovery on Windows Servers is filling:cpu_name: Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHzcpu_type: GenuineIntel but ESX probe VMWare - vCenter ESX Hosts is OOTB filling : cpu_name: (empty)cpu_type: Intel(R) Xeo...
Application Services - Map - Discovery Steps - Not using windows credentials to Test-Path
We have created entry point Application services and running discovery from view map. The discovery is failing with following though we have right windows credentials created in service now the command mentioned below error block is working fine:Erro...
Resolved! Join the ITOM UX Research Panel – Help Shape the Future of ServiceNow!
We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. As a panel member, you’ll have the opportunity to: Get early access to upcoming feat...
Alert Management Rule not Executing
Here's my Alert:I've got a really simple rule:The Rule even shows that there is one matching Alert.But it doesn't trigger my subflowWhich is also very simple, it just closes the alert and writes into a log table.It works just fine if I test the subfl...
Order Management for Telecom(OMT) TMF-620 API not functioning as expected
When we trigger a TMF 620 API calls to create a product specification, it is not feasible to establish two or more service specification relationships through a single TMF 620 API call. This limitation prevents the creation of product specifications ...
Resolved! Advanced CI Selection and Filtering in Metric Rules
I've a use case that requires me to setup multiple metrics rules on one server. I'll have to monitor the /home directory with one set of thresholds, but I also have to monitor the /opt directory with a separate set of thresholds.I'm unable as of yet ...
CIM Storage discovery issue for Dell Unity
Hi Everyone, We are not able to discover the logical nas servers in dell unity boxes and we are observing below warnings. We are in Yokahama version CIM_RegisteredProfile.* - CIM_RegisteredProfile - No response received. Kindly let me know if anyone ...
Discovery scheduled is getting cancelled
Hi Team ,We are encountering an issue following the Yokohama release. All of our Discovery Schedules are getting cancelled automatically.Although we are able to discover the Configuration Items (CIs) successfully, the associated Discovery Schedules a...
Resolved! OOB Alert Playbook perpetually "in Progress"
I've noticed the OOB "Alert Playbook" shows in progress perpetually even on Closed Alerts or Alerts where the related Remediation Flows have executed to completion.Is this expected behavior? Is there anything documented in relation to this?
ITOM - Impacted Services
Hi Team, If i tag a "Mapped Application services" and run "Refresh Impacted Services" in the change module, I see related application services are updated and not servers and DB's. However if i tag a "Server" or "Database" which is mapped to a "Appli...
