de-duplication task are closed skipped after detecting the duplicate ci in cmdb please why its dir

How can we exclude specific alerts from participating in alert grouping or correlation mechanisms?

We have certain alerts that should remain standalone and not be considered in any type of correlation, including:Rule-Based CorrelationTag-Based CorrelationCMDB-Based CorrelationAutomated CorrelationManual CorrelationIs there a recommended approach o...

Relationships are present in cmdb_rel_ci table but are not visible in "downstream" dependency view

Relationships are present in cmdb_rel_ci table but are not visible in "downstream" dependency viewIn Ip Switch class the relationship upstream and downstream are available in the relationship formatter as well as in the relationship table but not in ...

Need to add the URL in the utilities in alerts page in SOW

Hi I need to add a url in Utilities in service operations workspace, attached  screenshot for reference, Please let me know if anyone knows.

Training Material for Service Mapping

Hi, I am preparing a training material on how to use Service Mapping for Impact Analysis by Incident & Change Team. I am looking for a general template or common ways to use Service Mapping by Incident & Change Teams with some representational diagra...

How to dynamically create Non-AD users and map them to CI Assigned To field?

Hello,I am working on a WorkspaceONE integration using IntegrationHub ETL to map the assigned to field on Hardware/Handheld Device CIs.We have about 1600 shared devices coming in with a generic noreply@company.com email address.(These do not belong t...

"Enhanced Discovery" check definition runs frequently

The ECC queue on devices that have the ACC agent has the "Enhanced Discovery" check definition running frequently. The understanding from reading the ServiceNow documents is the Discovery Check definition, called Enhanced Discovery, should not execut...

After successful SSH authentication Linux Discovery failing (gMSA MID Server + SSH Private Key)

Hi Team,I am facing an issue with Linux Discovery using SSH Private Key via a gMSA-based Windows MID Server.1. Current SetupMID Server: AWSMID (running with gMSA account - windows mid server)Authentication: SSH Private KeyTarget: Ubuntu 22.04 serverS...

Creating SLA

A sla needs to be created which will calculate time different team spends on that incident. But the problem here is every assignment group has different working hour. SLA should stop and pause accordingly. Can this be achieved? 

CIs are not getting created despite correct payload and IRE simulation

Here is the payload. {"items": [{"className": "cmdb_ci_win_server","values": {"sys_id": "bf0dd0ab3b9c6a10df0f234dfgdwer9"},"internal_id": "59920214-5aaf-4367-9f02-3e583716b486"},{"className": "cmdb_ci_appl_generic","values": {"tcp_port": "","running_...

Linux Discovery failing after successful SSH authentication (gMSA MID Server + SSH Private Key)

Hi Team,I am facing an issue with Linux Discovery using SSH Private Key via a gMSA-based Windows MID Server.1. Current SetupMID Server: AWSMID (running with gMSA account - windows mid server)Authentication: SSH Private KeyTarget: Ubuntu 22.04 serverS...

Restricting Dashboard creation in Legal Service Delivery module

Hello, I would like to know can we restrict dashboard creation to few resources and let all the other legal users only view the dashboards shared with them. thanksPreeti 

Tag Governance policy

I need to understand and create Tag Governance policy from CMDB perspective.Can anyone help me on this who has previous experience on working on them ?? i would really appreciate your help on this.

Error AADSTS900144: Missing 'requested_token_use' during ServiceNow to Azure Certificate-Based Oauth

Hi everyone,I am currently working on migrating our existing authentication method between Azure AD (Entra ID) and ServiceNow from a Client Secret to Certificate-Based Authentication (JWT Bearer Token).I have followed the standard guides and complete...