Resolved! Custom discovery pattern
Hi All, Please suggest.Your help will be appreciated.Thank you in advance. Asmi
Forum Posts
BLOG: Filter Update for Affected CIs Add button on Outage Form
How to Add a Filter Condition to the “Add” List Popup in the Affected CIs Related List on the Outage Form (ServiceNow)In ServiceNow, when working with the Outage form, the Affected CIs related list allows users to associate Configuration Items (CIs)...
Generic request
Hi everyone, we are trying to implement a generic request to be used when none of the items of the Catalogue applies to a miscellaneous case, not standarized. What would be the most simple workflow for something that has just a title and a descripti...
Can Device42 really do ServiceMapping faster, better, easier than Service Mapping?
Some folks on our DR Disaster Recovery team want to work with a vendor to implement Service Mapping by using Device42. The vendor *claims* D42 can do Service Mapping with very little intervention or input from our application teams - I'm highly skep...
Computer ACC Discovery - Network Card (LAN + WLAN)
Hi, I have the following challenge. We are collecting Information from PC/NB via ACC, but it just gives us back one Network Card (the currently active one e.g. LAN), the inactive one isn't considered (e.g. WLAN) Anyone has an idea why? Best regards,F...
Azure Cloud Discovery – Custom Pattern Not Triggering
Hi Team,I recently started working on Azure Cloud resource discovery using patterns and encountered an issue with a custom pattern not triggering.BackgroundFor example, the Azure – Storage Volume (LP) resource type has an out-of-the-box extended patt...
ServiceNow Discovery Patterns Linux Server – Identifying Linux Distribution and Release Version
Parse Category — Core Linux Operations Config : Command, Parsing Strategy (Regex/Table/Delimited), Regex, Name1)Parse Command Output(Parse · SSH command + parse in ONE step)Run SSH command AND extract a specific value in a single step. Replaces the ...
Azure Cloud Discovery – Custom Pattern Not Triggering
Hi Team,I recently started working on Azure Cloud resource discovery using patterns and encountered an issue with a custom pattern not triggering.BackgroundFor example, the Azure – Storage Volume (LP) resource type has an out-of-the-box extended patt...
Create Discovery Schedule - Failed
Task Details :Discovery Schedule:Name: Windows and Linux Server ScheduleRun: Weekly on Saturday at 2amDiscovery IP Ranges: 192.168.16.11, 192.168.16.12 (Use Enter new IP ranges to quickly add the 2 Ip addresses.Error:Earlier, there was an issue with ...
Resolved! SCOM 2022 version not found
Hi, We are using Integrations Launchpad to Integrate SCOM 2022 with ServiceNow. However, we are facing this issue:We have followed all the steps in the document - Configure the SCOM connector instanceAnd have uploaded the .dll files in ecc_agent_jar ...
How to find chargeable CI when CIs are discovered using ServiceGraph connector (Intune or Tanium)
For CI discovered using ITOM Discovery, we have ServiceNow out of the box license report to find out chargeable CI unit license count. However if CI's are discovered using ServiceGraph connector (Intune or Tanium or LanSweeper), we do not find option...
BLOG: Filter Update for Affected CIs Related list Add button on Outage Form
How to Add a Filter Condition to the “Add” List Popup in the Affected CIs Related List on the Outage Form (ServiceNow)In ServiceNow, when working with the Outage form, the Affected CIs related list allows users to associate Configuration Items (CIs) ...
Alert suppression
For Alert suppression - What if you want to suppress alert generation during the maintenance schedule set on the CI regardless of a change request being created. We have some devices that reboot every night and we keep getting alerts for them and th...
Put an alert into maintenance for ci during a recuring period
Hi,In event management: I'm trying to figure how I can set a maintenance rule to put all alert for all ci of a sprecific support group into maintenance. Example: Every monday morning 2am to 6am, we want to ignore alert for ci with support group "Extr...
Importing articles in Knowledge Base via XML
GOAL:Hello, I am trying to export and import a few articles from one instance to another by using the "Export XML" and "Import XML" option.PROBLEM:When I use "EXPORT XML" It does not capture my related lists for example Article feedbacks and article ...