Automatic choose Certificate Routing Policy on Automated Flow Certificate

[andersbogsjo]

Hi!

We are about to start with the Automated flow in Certificate and Inventory management app.

I have one question.

in the form for Request new Certificate we have configured 2two Routing policies, both for CA Microsoft CA, but different templates.
So when the request is done there is always an approval created to choose which Routing Policy to be choosen.

Here is my question.

Is there a way to automate this? for exampel add a custom variable so that the correct routing policy is chosen automaticly? Understand ther must also be some script that has to be configured as well.

Anyone who has done any such configuration and is it possible?

Regards

Anders

[AJ-TechTrek]

Hi @andersbogsjo 

Refer the below articles, which helps you.

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/discovery/conc...

https://www.servicenow.com/community/itom-forum/identify-the-associated-ci-for-a-certificate/m-p/954...

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

[andersbogsjo · Accepted solution]

We have solved this ourselves in a way that suites our purpose.

We customized the Automatic form with varibles the points out which Routing policy to choose and map that to the field on the Task Record.

Then extend the OOTB: Script Includes that handles this.

• CertificateRequestAutomatedFlow
• CertificateRoutingPolicies

and then also customize the Business Rule (Customization for Additional Validation) to use the extended version of the Script Include

/Anders