Automatic Email Notification to Product Owners based on the Product EOL/EOS dates.

Gautam Raj
Tera Contributor

I need system  to send a notification to End User/Desktop Product Owners based on the Product EOL/EOS dates.

 

As an end user would like to receive a notification when a product breaches EOL / EOS.  need some advise and help on script and approach

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Gautam Raj 

If you are storing that date on some field then you can send email 7 days before the EOL using flow

check these links and enhance as per your requirement

how to send email notifications prior or 3 days befor valid date automatically 

I cannot seem to get an Email Notification when a record's due date is reached 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

the requirement is we would like to receive a notification when a product breaches EOL / EOS. 

Can this be done via email script and email notification when an event is fired? 

@Gautam Raj 

yes but how can you monitor if it's breached.

For notification to trigger there should be some update happening without which you can't trigger it

So please use scheduled job or scheduled flow and handle the requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Gautam Raj 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader