Automatic Email Notification to Product Owners based on the Product EOL/EOS dates.

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03-04-2025 10:17 PM
I need system to send a notification to End User/Desktop Product Owners based on the Product EOL/EOS dates.
As an end user would like to receive a notification when a product breaches EOL / EOS. need some advise and help on script and approach
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03-04-2025 10:21 PM
If you are storing that date on some field then you can send email 7 days before the EOL using flow
check these links and enhance as per your requirement
how to send email notifications prior or 3 days befor valid date automatically
I cannot seem to get an Email Notification when a record's due date is reached
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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03-05-2025 12:23 AM
Hi @Ankur Bawiskar ,
the requirement is we would like to receive a notification when a product breaches EOL / EOS.
Can this be done via email script and email notification when an event is fired?
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03-05-2025 12:54 AM
yes but how can you monitor if it's breached.
For notification to trigger there should be some update happening without which you can't trigger it
So please use scheduled job or scheduled flow and handle the requirement.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-08-2025 04:02 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader