Avaya & Mitel Device Discovery

[csatish]

Hello Folks,
I have a requirement to discover the Avaya ,Mitel Device & bring the data into CMDB.
Can anyone please help me with what are the pre requisites to discover this devices, what ports needs to opened along with the type of credentials we can use.
Also, If anyone have any documentation which might help, please help me by sharing.

Thanks in Advance

[Matthew_13]

Hi Buddy,

Yes I say, Avaya and Mitel devices can be discovered into CMDB, but they are treated as network/voice devices rather than traditional servers, so the setup is mainly centered around SNMP access and network reachability.

To get started, you will need these prerequisites I know:

• Discovery plugin enabled and a MID Server deployed in the same network segment as the voice devices

• SNMP access from the MID Server to the devices most common method

• Firewall ports opened:

  • UDP 161 for SNMP polling

  • UDP 162 for SNMP traps optional but recommended

  • TCP 22/23 if SSH or Telnet is required

  • TCP 80/443 if web interrogation is enabled

For credentials, you would typically use:

• SNMP v2 community string (read-only), or

• SNMP v3 (preferred for security: user, authentication, and privacy settings)

Once connectivity is confirmed, you can:

1. Configure SNMP credentials in Discovery.

2. Run a discovery schedule against the IP ranges of the Avaya/Mitel devices.

3. Validate that the devices are classified correctly and data is populated in CMDB.

OOTB, Discovery usually brings in core device information such as vendor, model, IP, OS/firmware, and interfaces. Deeper telecom-specific data like extensions or call configurations often requires API integrations or custom patterns depending on the device models.

@csatish - If help you answer, Please mark Solution Accepted and Thumbs Up

[csatish]

Hi @Matthew_13  & @Vishnu-K ,

Can anyone of you help me understand in which "Class" the mentioned devices can be defined/Discovered?
Thanks

[Vishnu-K]

Hi @csatish ,

The  classes to best of my knowledge will be  :

IP Phone : cmdb_ci_ip_phone

PBX / Call Server : cmdb_ci_server / cmdb_ci_appl

Voice Gateway : cmdb_ci_voice_gateway

Contact Center : cmdb_ci_appl

If this answers your question, please mark it as helpful and accept the solution for better community visibility.

Thanks,

Vishnu

[csatish]

Thanks @Vishnu-K , 
And I want to understand, specifically for Avaya which specific Port I can tell the clients to open?
Thanks