Azure Monitor Integration – Is "Enabled" App Registration Status Required?

Rummy1414
Giga Contributor

‎07-17-2025 08:37 AM

Hi all,

We’re working on an Azure Monitor integration with ServiceNow using a webhook to send alerts to the  alert table.

We’ve noticed that the Azure app registration being used is currently disabled, and alerts are failing to reach ServiceNow. We’ve confirmed that the client secret, permissions (User.Read), and API exposure settings are all correctly configured.

My question is:

Is it a requirement for the Azure app registration to be in an "Enabled" state for Azure Monitor to successfully send alerts via webhook to ServiceNow?
Or is having a valid client secret and correct permissions sufficient?

 

Many Thanks,

Dhana.

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SANDEEP DUTTA
Tera Patron
Tera Patron

‎07-17-2025 08:54 AM

Hi @Rummy1414 ,

Yes, you will need Azure app registration to be in an "Enabled" state for Azure Monitor.

This KB  should help you :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208357

 

Thanks,
Sandeep Dutta

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