Hello ITOM community, My company is performing a lift and shift of 80% of our on-prem servers to our Azure cloud. We have mid-servers located in all Azure regions that are being utilized. We have had no issues with Discovery finding the migrated se...
Hi All, As our company continues to enhance and standardize our ServiceNow configurations, I would like to understand team preferences and experiences regarding custom scripting versus Flow Designer for automation and logic.Please share your perspec...
“In Tag Governance, is it possible to delete records from the cmdb_key_value table through a remediation policy? Or does the remediation policy only allow clearing or updating values rather than fully deleting the record?”
Hi Everyone, I have a query for a webhook integration, we have setup a MID web service listener to receive events from external source. There is a gateway between the source and MID server. The endpoint url(containing MID IP and port) will be setup o...
We want to have a https point based map and tag based map, we want to have a single hybrid map for both.As a separate both both working fine but when we add the manual entry of tag based into entry based to have both map in single console then child ...
Hi All,Im looking at setting up Remediation Rules. I see that they use workflows over flows. Is there any way that I can get it to use the flow designer over the workflow editor?One thing i did note is that on the CMDB Remediation Rules documentation...
Hi Everyone, Im trying to receive syslog events in ServiceNow events table. previously I have configured SNMP traps on MID Server, thought this would be same, but unfortunately its not, and Iam unable to find any document or resources for this. the o...
Use case that I need help with:I’m working on a cleanup activity for the Location table. There are multiple location records with the same name, but each one has its own sys_id (as expected).I have an import file that contains the exact sys_id of the...
I need to find a way for the incident to be updated with new information (description & severity) based on the alerts which are coming in to event management. I have tried to add additional Alert Management rules which would update the incident but...
Hi, I need to create a report (List) that will show all ci's that appears in the relationships part of the application form. I created a report on cmb_rel_ci and then created an interactive filter on application. My questions : 1/ Is it possible to r...
BackgroundWe are looking to implement ServiceNow Discovery for a customer where the customer is already using ServiceNow for ITSM. There has been some previous attempts with importing data to CMDB from Device42 and there seem to be two sides to this ...
Hi All, What are the challenges and limitations we have for discovery with Microsoft Just Enough Administration (JEA) using WINRM in comparison with traditional discovery approach using WMI which required Local admin credentials? Thanks,Amit
Hi All,Has anyone upgraded from a pre-Xanadu release and have utilized the "csdm.lifecycle.sync.between.ci.and.asset.activated" system property? If so, how are you setting the default Life Cycle Stage and Life Cycle Stage Status for non-asset CIs?Pre...
We have a requirement where a few servers are running the latest version, such as Windows Server 2025. Do we have ServiceNow agent-based or agentless capability to discover these servers in the Zurich version? I see that agentless discovery is suppor...
Hi, is it possible to schedule the following times on a discovery schedule:1. First Tuesday of the month from 20:00 - 21:00 - Test environment2. Second Tuesday of the month from 20:00 - 21:00 - Stage / UAT environment3. Third Tuesday of the month fro...