Hi everyone,I’m currently implementing GCP Cloud Discovery using ServiceNow ITOM Visibility, and I’m facing an issue where VMs are discovered successfully, but GCP Storage Buckets and Databases are NOT discovered.What is working:Cloud Discovery Sched...
How come most of the OOTB patterns that create a reference to the cmdb_serial_number table set the column name "configuration_item" when the column doesn't exist on the table (the reference is named "cmdb_ci")? Am I missing something?
I have around 5,000 incidents that I would like to set to “Resolved”. I know that it’s possible to update 100 tickets at a time, but is there a way to resolve all of them at once?
Hi, I am working on the Discovery Fundamentals simulator task Before You Start.I followed the steps, but the simulator is not marking the task as complete.Can someone guide me on what I might be missing?
HI Community, I would appreciate your guidance in the Event Management space. I triggered 3 alerts with the same node. It was tagging with alert clustering tag "Groups alert with same node". And 3 alerts were grouped and the earliest and highest pri...
SpoilerService Mapping rarely fails because of technology. It fails quietly when organizations skip the most critical architectural step: defining what a service actually is. This article explores why unclear service definitions undermine mapping eff...
SpoilerDiscovery is often blamed for CMDB chaos, but in most cases it behaves exactly as designed. This article explains why Identification and Reconciliation is the real architectural control point in ITOM.Discovery is often blamed for CMDB chaos, ...
SpoilerMany ITOM initiatives struggle not because of missing features, but because of weak architectural foundations. This article explores why ITOM success depends on governance, data trust, and design decisions — not simply enabling modules.Many IT...
1. Start with ITOM Fundamentals: What, Why, and HowBefore diving into automation, AIOps, or advanced mapping, make sure the core concepts are solid:What is IT Operations Management (ITOM) within ServiceNow?Understand the difference between:ITOM Visib...
1. Credential Strategy (Most Common Failure Point)Discovery on Linux lives or dies by credentials.Best practicesPrefer SSH key-based authentication over password.Use a dedicated technical account (not personal users).Grant least privilege, but ensure...
Has anyone successfylly discovered a Dell Unity - 480F Storage Device. Have created the Basic Auth credentials. But it is not being discovered. Raised a support ticket and support says that Dell Unity is not supported out of the Box patterns. Was ...
Hi, I found a couple of articles related Exadata Discovery including a good document with all the steps someone else used to discover all the Exadata components (link below).https://www.servicenow.com/community/itom-forum/here-s-how-you-can-discover-...
Can the length of Discovery Schedule "Name" field be increased? The default is 100 characters, but we are needing to exceed that in some cases to conform to naming convention used by Network team in their IPAM tool, and wanted to check to see if anyo...
Hi, So, I am using this catalog client scriptfunction onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; var ga = new GlideAjax('AccountSTOChecker'); ga.addParam('sysparm_name', 'checkStoreOrder'); ga.a...
Hi @allI have enabled the create task for staleness metric and ran the correctness health job but still tasks are not getting created for staleness what could be the possible issue? how much time will take to create the tasks for all Stale CIs? ...
