Hi All, I have below requirement.If the IT application owner of a business application changes, any tasks in the CMDB Data Management Task table (cmdb_data_management_task) where the old owner was in the Assigned to field, should be updated to the ne...
Hi All, I am unable to discover the Huawei stack switches.Its discovering single device instead of two(master and slave).Master-Slave configration is done at device end but not getting in servicenow. please help out me.
We've been working for over a year to extract usable Cloud data from our CMDB to support the "Active Vendor Support" control for OS/DB. unable to report accurately on our cloud data (using azure service graph connector to ServiceNow)Major blockers: r...
We have an application hosted primarily in Azure, and its components are mapped using tag-based service mapping. However, there's one on-premises server running an NGINX service that directly communicates with a PostgreSQL resource in the cloud.I wan...
Hello experts! Has anybody modified ServiceNow discovery patterns/probes to populate firmware version for network printers? We have this requirement and information related to it online is extremely sparse, so I was wondering if anyone has hands on e...
Hi All, I have an issue for one of the AIX server where discovery is failing with 'MULTIPLE_DUPLICATE_RECORDS' error message.Complete Error Message - MULTIPLE_DUPLICATE_RECORDS Found duplicate records in table [cmdb_ci_hardware] using fields [serial_...
Hi there, Just playing around with the IntegrationHub Import module (All > IntegrationHub > All > IntegrationHub Import) - and I'm a bit confused on how to filter if the Import Source is an Spoke DataStream.For example, just selecting Filtering On=Se...
Have you ever increased the threads on MID server in Discovery projects for discovering the CI's? If yes, what made you to increase the threads? and what values did you set for 'wrapper.java.maxmemory' and threads.max? (anything else you increased?) ...
We are trying to discover Huawei Huawei Oceanstor 2600 V3 type of storage devices in servicenow instance.There is no out of the box patter available for Huawei Oceanstor 2600 V3, kindly suggest if any one has done this with custom patter or other met...
I am attempting to discover a windows server which is behind a NAT. I get a message "(IP) is not a reachable host (no response to target ports scanned by MID)." Firewall rules are open to allow discovery. Any guidance or suggestion would be app...
I have a Dell server record that Discovery re-classifies it to Out-of-band device when it discovers the iDrac. It doesn't create two records, it keeps changing the same one from Windows Server to Out-of-Band device.
Hello All We have a server which has two IP addressesprimary IP address - activesecondary IP address - inactive So through discovery the secondary IP address is not reachable as it is inactive.After some time the primary IP will become inactive and ...
What resets the thresholding for event rule to create new alert? I'm doing some testing in my lower environment, and I have an event rule setup for Count operator 2 occurs over 2100 seconds. When I manually closed an alert and then a new event came i...
Hi all, I'm preparing for ServiceNow ITOM interviews with 1.5–2 years of experience . Can you please share commonly asked ITOM interview questions or scenarios (Discovery, Event Mgmt, Service Mapping, etc.)?
In our project, we are going to do IP based discovery for citrix worker machines using IP subnet but we would need a domain user which will then needs to be a part of local domain group on the target windows hosts. Thought it will be a non interactiv...
