How to integrate OEM with Event Management using snmp traps
Hello Team, Could you assist me with integrating OEM with Event Management using SNMP traps version 13.5c? Thanks,Dan
Forum Posts
Readiness of MID Server to Implement Service Mapping module
Hello everyone,We’re in the process of implementing Service Mapping in our environment, and I’d like to ensure our MID Server is fully prepared for this purpose. I’m reaching out to gather a comprehensive checklist or best practices from those who’ve...
Creation of Custom Probe and Sensors
Hello Folks,Can anyone tell me how I can create Custom Probe and Sensors.Do I have to write scripts to customize "Probe" & "Sensors"?Thanks
Can we discover Fibric Extensions [FEX] on Switches?
Hi, We have Nexus 9000 series switches that are being successfully discovered in ServiceNow. However, the FEX devices connected to these switches are not being discovered.Some FEX devices were discovered previously in 2023 on the same switches, but t...
What benefits & pros & cons we get if we do cloud provisioning via Terraform vs direct cloud connect
What benefits & pros and cons we get if we do cloud provisioning via Terraform vs direct integration with native cloud providers like AWS/Azure?
Why OOB Cloud Services Catalog is designed to work only via Terraform?
There are OOB Cloud Services Catalog items for AWS, Azure etc but it works via Terraform.Why so? Reason behind that? Does ServiceNow want to forcefully make customer to use Terraform to enjoy OOB items?What if customer is not using terraform or any o...
Looking for end to end flow of how Cloud provisioning works in ServiceNow Cloud management product
Looking for end to end flow diagram of how Cloud provisioning works in ServiceNow Cloud management application.Right from requisition, API call, MID server etc till provisioning and updates back to ServiceNow Architecture diagram is missing in docs.
Nasuni discovery
Hi Experts, Has anyone implemented Nasuni discovery? Need an idea with how to discover Nasuni device. Classes, what are the relationship types , attributes, credential type etc. Any documentation and Prerequisites info would be helpful. Thank you.
Resolved! SG AWS key rotation issue
Hello, we have a problem with OOB SG AWS key rotation setup: Exception occurred while rotating keys for SG-AWS-CredentialAlias-Org, Error Message: com.glide.script.fencing.MethodNotAllowedException: Function „setDisplayValue“ is not allowed in scope ...
Resolved! Access is denied - MidServer
Hello Community,I am getting the below Error message when I change the Log On As user from Local System Account to a New user.He has Log on as a Service.In the Wrapper_override, I have mentioned, wrapper.name = snc_mid_rn_midwrapper.displayname=Servi...
Reconciliation of Duplicate CIs
Hi, We have the de-duplication records getting closed automatically, but unable to find how exactly they are closed.Are there any scheduled jobs which reconcile the duplicate CIs and close the de-dup tasks? For some reason, I don't find any Scheduled...
Tag cluster definition
Hi ,How to create an exclusion tag cluster definition for customer ID and location ?Can anyone explain.Thanks in advance.
Resolved! Does ITOM Cloud Accelerate need Terraform mandatorily for provisioning?
Does ITOM Cloud Accelerate need Terraform mandatorily for provisioning?From below Image 1 - I understand that either you can use Terraform and then connect to cloud providers orDirectly connect to native cloud providers like azure, aws etc Form this ...
Resolved! Form field update
How to check if any form field is getting updated by integration or discovery or is it manually updated
How to enrich an alert with CMDB data after binding the CI?
Hi Guru! I have a requirement from our business who wants enrich the alerts with CMDB data after the alert binds a CI.For example, we would like to enrich the alert with the Support Group indicated into the CI impacted by this alert.I didn't found ho...
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