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Azure Subscription Discovery fail with an error

____39
Tera Contributor

‎04-20-2023 01:17 AM

When I click  on Discover Datacenters It shows this error 'Error :Failed to process the payload for translator List_Datacenters_Response_Processor com.snc.cloud.mgmt.modules.svccatalog.orchestration.BPOException: Failed to process the payload for translator List_Datacenters_Response_Processor at com.snc.cloud.mgmt.modules.svccatalog.service.impl.ResponseProcessorImpl.processPayLoadError', Does anyone know the reason and how to fix it? any help will be appreciated!

 

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4 REPLIES 4

Niklas Peterson
Mega Sage

‎04-23-2023 12:24 AM

Hi,

According to this it relates to IRE and creation of the CIs. 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748864 

Maybe some BR or UI Policies are not statisfied with enough data to create the Datacenter CIs.

Regards,
Niklas

____39
Tera Contributor
In response to Niklas Peterson

‎04-23-2023 06:34 PM

Thank you for responsing, I will check BR or UI policies on my environment.

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Joshu1
Tera Contributor

‎10-23-2023 08:01 AM

Did you ever find the solution to this? Experiencing the same issue.

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____39
Tera Contributor
In response to Joshu1

‎11-09-2023 05:10 PM

Sorry, I did not find the solution.

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