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Resolved! How to read data from the history tables

Hi ServiceNow Developers,  I am facing the following situation: a business rule ran accidentally in production and caused one field (closed_at in the rm_enhancement table) to be updated incorrectly. This happened about a week ago when we did a produc...

jmweli by Kilo Expert
  • 12548 Views
  • 12 replies
  • 0 helpfuls

Simulating multiple session logins using JMeter

I am trying to monitor system performance during multiple sessions logged in at the same time (over 100).  I need to simulate the connection of multiple users performing simple tasks on a ServiceNow instance and be able to view the overall system res...

ahammoud by Tera Guru
  • 7083 Views
  • 1 replies
  • 0 helpfuls

UI action on a reference field

I'm a newbie learning scripting.   I want to add a UI action to a form.   This UI action adds a button when a field contains the word Test.   The word, Test, is selected from a list of services available to a certain user.  When I add the condition  ...

mlklein by Kilo Contributor
  • 2123 Views
  • 5 replies
  • 1 helpfuls

Resolved! ServiceNow Partners Tiering

At Knowledge conferences, all partners are divided into the following groups: Premier, Platinum, Gold, Silver, Bronze. Whereas on the ServiceNow website, partners are divided into the following three tiers: Authorized, Master, and Preferred. What is ...

Resolved! Auto-close Service Catalog tasks after certain period of time

How would I go about setting something up (Business Rule, something else?) that will auto-close all open Tasks from the Service Catalog (sc_task) after a certain duration of time? Our workflows are set to complete the entire REQ after all tasks are c...

How to set a workflow's current record?

Really basic question I think, but I'm not finding it in the documentation.  I have a workflow that runs on sc_req_item.   I have a task where the user will select a model in the task variable and close the task.After that, I want to invoke a subflow...

Stephen W_ by Giga Guru
  • 2465 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding OIDs to SNMP Probe and configuring Output

So I added two OIDs to Discovery's SNMP System OIDsRan a Discovery and saw those OIDs in the Discovery log  I think Discovery is pulling the information I need, but I can't get it to output. I've tried creating a field in the form section, but I can'...

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JBark by Tera Expert
  • 6875 Views
  • 7 replies
  • 6 helpfuls

Does Visual Task Board interact with task.state?

In my instance it appears that dragging tasks across the lanes doesn't impact the ticket state.   I had assumed there would be an interaction between attributes default_close_state and default_work_state attributes and the "Doing" and "Done" lanes.  ...

abusch by Giga Contributor
  • 1723 Views
  • 4 replies
  • 2 helpfuls

Verizon eBonding Service

My company recently started using Service Now for Incident, Change, Knowledge and Service Catalog. We use Verizon as our main telecommunications carrier and are looking into the Verizon eBonding service that is available for Service Now. We looked at...

macdonald_ke by Mega Contributor
  • 1715 Views
  • 3 replies
  • 0 helpfuls

Resolved! condition script on content management - dynamic block

Hi,  We need to restrict access on our ess portal to people who are members of one of three possible departments (not roles or groups) and admin users.  We've looked at doing this by adding a condition to the block - dynamic content, by checking the ...

LG2 by Mega Expert
  • 3261 Views
  • 7 replies
  • 2 helpfuls

Resolved! Displaying workflow stages in the form header

Hi All  If I'd like to display workflow stages in the form header of problem / incident records, how can I do that? I'd like to have similar stage indicators that are used in catalogue item requests, here is an example below from a demo instance. The...

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zheil by Mega Expert
  • 2424 Views
  • 3 replies
  • 2 helpfuls