Before BR with Update

[karthik65]

Hi ,

I want to remove update from this BR. Is there a way to remove update from the Script and Glide Api.

    updateChildren('comments', gs.getMessage('Comment copied from RITM'));

function updateChildren(fieldName, msg) {

    var rec = new GlideRecord("sc_task");

    rec.addQuery('request_item', current.sys_id);

    //rec.addActiveQuery();

    rec.orderBy();

    rec.query();

    var fieldRawValue = current.getValue(fieldName) + '';

    var fieldValue = fieldRawValue.trim();

    if (!fieldValue || fieldValue.length <= 0)

        return;

    while (rec.next()) {

        if (fieldRawValue.indexOf('Comment copied from') == 0)

            rec[fieldName] = fieldRawValue;

        else

            rec[fieldName] = msg + ': \n' + fieldRawValue;

if(rec.state == '-5' && (rec.request_item.request.requested_for == gs.getUserID() || rec.request_item.request.opened_by == gs.getUserID())){

rec.setValue('state', '2');

}

        rec.update();

    }

}

[Danish Bhairag2]

Hi @karthik65 ,

You can try something like this in ur code

rec.setWorkflow(false);
rec.update();
rec.setWorkflow(true);

Source: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715782

Thanks,

Danish

[karthik65]

@Danish Bhairag2  I have Scripts running after this BR. so we cannot use Setworkflow in this scenerio

[Danish Bhairag2]

Hi @karthik65 ,

I agree with Ankur here. As u r trying to update the record in another table you do require .update() here.

Thanks,

Danish

[Ankur Bawiskar]

@karthik65 

what are you actually doing in this BR? what's your business requirement?

It looks BR is on RITM table and you are updating catalog task, then why not to use update()?

Without update() record won't get updated