Business Rule against sys_email never fires off.

bigbacon
Giga Guru

I am trying to create a business rule to do something with an email after it is created (inserted) and I do not know what I am doing wrong but the BR never seems to fire off. It is like it is just ignored completely like it doesn't exist.

 

I created a very simple BR that on insert into sys_email set the body of the email to 'This is a test' and that never happens. 

 

Table: Email [sys_email]

Application: Global
Active: Checked
Insert is checked
Actions: Set field values [Body] to 'this is a test....'

that is it, very simple test and it just never does it. What am I missing?

 

11 REPLIES 11

I'm not sure what to tell you but it doesn't work for me no matter how simple I make the BR if it is after creation. 

bigbacon
Giga Guru

found a work around which I don't like but it works. I can use the subject line to determine what notification is email being generated is for and use that to then determine what attachment to use. 

 

That is not an ideal solution but queriering the case directly from the BR just does not work.