How to identify broken top down service maps

jimmillet
Mega Guru

At my current client we have many top down Service Maps. Sometimes when we open a map we see "yellow triangle" error. I'll attach screen shot. Today I was asked if there was a way to programatically see what maps may have errors, as opposed to opening each map to manually view? mapError.png

I was thinking that these yellow triangles must be triggered by an error in some log somewhere that could be queried in a report/dashboard.

4 REPLIES 4

SK Chand Basha
Giga Sage

Hi @jimmillet 

 

You can able to see Errors under Discovery Home module. 

 

https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/discovery/conc...

 

Mark it Helpful and Accept Solution!! If this helps you to understand. 

 

Thanks, I will check this out, but I was thinking this was only for "horizontal" discovery errors and not errors from "top down" discovery maps.

Hi @jimmillet 

 

I'm thinking for both, just check and let us know. 

When looking at the Service map and clicking on the triangle, there is an error message at the bottom of the screen, but I can not find where these messages are stored. They were NOT in Discovery Log. Here is a screenshot of the Service Map error message I am trying to find where they are stored, so I can query to proactively find these errors without having to open each map.

jimmillet_0-1740156488058.png