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Can I add a new tool tip to the business criticality and business service in dependency view

sairamseema
Tera Contributor

Can I add a new tool tip to the business criticality and business service classes in show dependency views.
Here tool tip should be the Parent of the Business Service.

2 REPLIES 2

Its_Azar
Mega Sage

Hi there @sairamseema 

Yeah — you can, but not directly 

Dependency View, tooltips don’t support pulling parent service out-of-the-box.

Easiest way:

  • Create a custom field (like Parent Service)
  • Fill it using a Business Rule (fetch from cmdb_rel_ci)
  • Add that field to tooltip config (if your view allows it)

or you can use a a small UI/script customization

 

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star
Developer @ KPMG.

Thank you for the message @Its_Azar 
I attached the file, so for the Business capability need to show the parent as tool tip in the map and parent field is already existed in the Business capability table 
How can I configure for this? Can you please suggest with the table name to configure this.