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Can't debug a Extension Section, "Make sure the steps are compatible with the current attributes and variables values."

Fredric Melcher
Kilo Contributor

Hello, 
I'm very new to ServiceNow discovery and trying to learn here. 🙂 

I've tried to create an extension section under the pattern "Windows OS - Desktop" and whatever step I add, i get this:
"Test failed: Make sure the steps are compatible with the current attributes and variables values."

If I run a discovery with the pattern it fails at the last step with:
"Identification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the results. Check the discovery logs for more details."

Even if I only create a variable in 1 step, it still fails. I've looked at some youtube videos and read a lot online, all guides on extension section is really simple and easy. What am I doing wrong?

Thanks! 

 

22 REPLIES 22

SiD2
ServiceNow Employee
ServiceNow Employee

Hi @Fredric Melchersson,

Could you please post a screenshot with what you tried in extension section.

Please mark Helpful / Accept Solution so that it helps others with similar questions.

Hello, of course!
find_real_file.png

If I remove the extension section, discovery works perfectly normal. But I really want to add more information to discovery 😄 

SiD2
ServiceNow Employee
ServiceNow Employee

Hi @Fredric Melchersson,

I don't see any issue with this step but however it is just setting the temporary variable.

From the error it looks like the pattern is not synced properly.

 

Just go back to pattern main page and see if you have published the pattern and after publishing do a sync to mid and then try discovery.

If you still get any errors, please share the screenshots of the error from the discovery log.

Please mark Helpful / Accept Solution so that it helps others with similar questions.