So I have a Mid Server Script File, which basically I want to use in the workflow. Somebody suggested that I can use a Mid Server Script Include for the same. But I don't know how to use Mid Server Script File code in Mid Server Script Include. Can a...
For some background: Since we are now working on an overall SN Enhancement effort, we are looking into how tags can better assist our Service Mapping efforts. Selfishly, I am also interested in how using tags can better assist our operational teams' ...
Hello, Has anyone implemented JEA for Discovery its new from Orlando but if please let me know the steps to be performed.I was going through this link but if anyone has proper step by step procedure what from servicenow has to be done and what an win...
Serial numbers are missing for below model type switches during discovery: 1. QLogic virtual connect 4Gb FC Module 2. HP virtual connect flex 3. Cisco Catalyst 29xxStack 4. HP 1/10Gb-F virtual connect Ethernet module 5. HP Onboard Administrator Cou...
Hi, We are in the process of installing the Service Graph Connector for SCCM for the purpose of updating laptop inventory but we want the Windows Servers ONLY to be updated by Discovery. Is this possible using reconciliation rules or any setting in...
Hi all A customer of mine would like to use WinRM for windows server discovery which is ok so far. But for authentication they want to disable Basic Authentication and instead use "Client Certificate-based Authentication". Based on the documentation ...
Hello,We have an instance going live on Monday morning and would like to prevent all users from logging on from Thursday evening until we go-live. I don't obviously want to remove the accounts from Service-Now nor do I want to have to deactivate ther...
Hi Everyone, I have a situation where multiple incidents are being created for the same CI from 3rd party monitoring tool, with exact same information in the tickets except a little change in description. Instead of multiple tickets on the same CI,...
Hi,I have set up my SSH credentials for a specific Linux IP address for my Discovery. When I click on "Test credential", I get the error message "Authentication failed". User and password are 100% correct.I have enabled mid.ssh.debug to true and m...
Hi Folks, Our support desk named a laptop, but the CI appears to not be updating on ServiceNow (still has old CI name). Shouldn't this update via Discovery? Thanks in advance.
Hello!We have gone live using Certificate Management in our instances but I am needing to disable the job that is creating incidents for expired certificates for the time being. I've searched scheduled jobs, events, BRs, etc but I'm drawing a blank o...
Hi everyone, I am new learner of service mapping. I am trying to do the boundary mark of extra CI in my service map. After right click on CI then it showing me boundary mark option but if i am trying to click on boundary mark, its not working again s...
Hi, We have a couple of servers that have been refreshed and one of them has both, the new and the old, IP addresses listed in the "CI IPs" tab. Running "ipconfig /all" shows only ONE IP per server. If we re-discover both servers they are updated bu...
There are like 15 options in the Discovery Source box. What option should be selected if I do not want Discovery to scan an asset? thanks
Hi All, We are observing multiple login failures attempted by ServiceNow Discovery on Linux servers. I understand if SSH credential is not valid to that server and it will trying all SSH type credential that is acceptable. will there be more scenario...
