Resolved! Storage Array and Storage Switch Discovery
Dear team, Can you please let us know if OOB ServiceNow can discover Below Storage Arrays VNXVMAXUnityCenteraRecover Point below Storage Switches Cisco FC SwitchesEMC FC Switches
Forum Posts
Resolved! discovery - how do i increase the powershell timeout?
i am getting the below error when discovering a device. how do i increase the timeout and what should be the ideal max. timeout?
Resolved! Payload length 5712574 exceeded limit of 5000000
Hi All, In Discovery log i am getting below error. " Payload length 5712574 exceeded limit of 5000000 ". to fix this we needs to change "mid.discovery.max_payload_size" property value. But this Global parameter. i cheeked in system properties, Disco...
Import data from SFTP server ( hosted in Customer network) via MID server
Hi All, We have a requirement where we need to import data into our ServiceNow instance using an import data source and with the following options: Type is : 'File' Format : 'CSV' File retrieval method : SFTP I know we have the option 'Server' whe...
Resolved! There is no matching event rule but an alert is created. Why??
I am creating event rule to create alert on certain condition. During the test, my test "OK" event got an alert created (see the screenshot) but when I pressed the "Check Processing of event" UI link at the bottom. It shows "Could not find any rules ...
I have a doubt regarding the password type and encryption as well as decryption. Can we decrypt the password (not in servicenow), in scripts such that the passwords wont be visible in the ECC Queue
Hi All,I have a doubt regarding the password type and encryption as well as decryption. Can we decrypt the password (not in servicenow) but in scripts such that the passwords won't be visible in the ECC Queue of the Servicenow.I have given the field ...
Failed to execute WMI command on host XX.XXX.XX.XXX command: %SystemRoot%\system32\netstat -a -n -o | %SystemRoot%\system32\findstr /R ":XXX" error message: Adding target to blacklist. No valid credential found for type [Windows]
Hello everyone, I am working on few service maps where am trying to run discovery the following error is coming up for most of the windows server, "Failed to execute WMI command on host XX.XXX.XXX.XXX command: %SystemRoot%\system32\netstat -a -n -o ...
RACI - Event Management (ITOM)
Hello, We are implementing Event Management for a customer. Please can someone help with a RACI Matrix (responsible, accountable, consulted and informed) as a part of the process. Thanks a lot.
IP Switch discovery - Active, couldn't classify
Hello, I am receiving 'Active, couldn't classify error and stopping at SNMP - Classify probe while running the discovery, this is only with fewer devices. All other devices discovery just works fine. I've consulted ENS to inquire about these devices,...
Resolved! Chromebook Discovery
Has anyone had luck discovering Chromebooks? I'm using Quick Discovery and it fails at the Shazzam probe. Running London.
Receiving Error message: "org.mozilla.javascript.JavaScriptException: java.lang.NullPointerException" while using Run script in Workflow
Hi, We have requirement to update database table fields based on catalog item input variables. I created Run script in workflow of cat item, as below : var acc = "ABC~"+current.<variable_Name>;var gr = new JDBCProbe("midserver_name");gr.setDataSource...
Publish option missing from reports
HelloWe have recently inplemented Service-now and I have been looking at the reporting capabilities.I created a report and used the Publish option to get the relevant URL to see what the format was like. However, now when I go back into the same repo...
Resolved! Why does the Event 'Additional Information' section not display when editing an event rule
Hi I'm using SN Kingston to try to create an Event Rule that enables me to map information that is in the 'Additional information' field of the Event to Alert fields. However the 'Event Additional Info' section is not displayed in the 'Event Input'...
MID Server SQL Query and NT Authentication
I've created a JDBC data source to query an SQL database on our network (via MID Server) to load data into Service Now. We have done this before successfully, though in the past we used local SQL accounts, as opposed to domain accounts. In this parti...
Illegal email address in inbound emails
Hi I am trying to set up event monitoring for HP iLO4. I tried SNMP, but it is so hard to map all the events and traps via the Event Rules due to how the HP iLO MIBs are structured. I would therefore like to integrate these events via email. There ar...
