Hi Team,We're discovering the business services and all of a sudden after the discovery we started getting the following error:Error on server request getMap. System error has occured, exception is: NullPointerException: Any help will be appreciable...
created 3d ago in ITIL Hello, we have several kind of specific network appliances (storage controller, antivirus, mail relay...) (physical & virtual) most of the time locked out of discovery or (linux boxes secured by vendors - no discovery ...
Hi All Can anyone please explain me how to use Multisource CMDB inorder to improve the Asset and CMDB improvement. we need (com.snc.itom.discovery.license) plugin to be activated on SNOW instance and manually add these property ?? glide.identifica...
HI All, when trying to discover Aix Server it's trying to override the Original Ip of what we had given for quick discovery and updating the other Correct CI. And wanted to know why the discovery is conflating the 2 devices. Let me know if you have ...
can you please tell me the difference between svc_ci_assoc and cmdb_ci_rel tables in ServiceNow.
Dear All, I want to make this property enabled true for IRE in cmdb & discovery. "glide.required.attribute.enabled" I know everything about this property but don't know the real impact. we are using pattern based discovery. Will it create empty CIs...
Hello Experts, While configuring a SNMP trap collector the system showed an error "The MID Server does not contain a MID Server member." not sure what does it mean and how it can be corrected. It was working as expected on Istanbul. Any tips/hints...
Hi All, Is it possible to call a script includes like report below in a database view? I have a complex script include that returns the sys ids of servers. Would like to create a database view and then create different reports to run against that...
Hi All, I have "discovery_admin" role I'm able to see all discovery applications and modules. I have access to create new Discovery Schedule. But i don't have access to Edit/Create IP Ranges. which Role is required to Edit/create Ip ranges in Discove...
Hello Community, We are encountering issues with clear events in Servicenow, whenever a clear event is received from Source in the system the related alert is closed but the severity of the alert is not changed. While when we receive an alert with th...
The configuration for Discovery Schedule to discover network devices doesn't contain a field for location. Is there a way to set the location for network devices discovered? Perhaps setting this based on IP Address or subnet?
We utilize the managed by field in AD for Security Group approvals. I have this field mapped to populate the manager field on the sys_user_group table but AD populates this field based on the users OU. Our issue is that ServiceNow is not reading this...
Does anyone know if there are any CMDB / Configuration / Asset Portals that exist maybe I'm not aware of? I've done plenty of work in all three from the back-end perspective, however I have a new customer requirement that would like to utilize the Se...
We need to track mostly our OS software end of life cycle and take action when it hits a threshold, but today there's not any place to add this data, at least not within the normal tables within the CMDB. Our thought was to extend the "Software" tabl...
Hi all,You can assign an 'Action Name' to a 'UI Script' so that you can call the UI Action from another script. This is precisely what I would like to do but I can't for the life of me figure out how to call it.Has anyone done this?Thanks in advance....
